EMEA Power Distribution Field Services Technical Lead - Data Center

Description

• Acts as a role model in line with Eaton ethical standards of conduct and Eaton leadership value and attributes.
• Oversee technical escalations providing support to engineers and customers alike. Drive escalations to conclusion and complete technical reports as necessary.
• Standardize the design and produce Standard operating procedures for testing and commissioning.
• Maintain direct links with our hubs in Hengelo/The Netherlands and Ankara/Turkey and act as focal point for all technical exchange with Manufacturing, Engineering and Support at these facilities.
• Be an active member of the Field Service Engagement Program, promoting best practice sharing and continue building the Field Service Community across the region..
• Develop and deliver a Train The Trainer scheme to ensure the required field services competency and capability are available at the location where projects are executed.
• Attend training courses on all company products and any other technical training that would enhance the level of support given to the Service Business Unit.
• Collaborate with EMEA Technical & Training Department on the development and continuous improvement of training centers according to the business needs.
• Build Sales Operations SOP library and ensure that Field Service Engineers have access to the latest SOPs.
• Work closely with EMEA Project Management Office, advising on commissioning considerations, attending Factory Acceptance Tests (FAT) and producing documents for field service execution.
• Act as single point of contact and subject matter expert to provide technical support during the commissioning phase for EMEA Projects.
• Lead the onboarding and training program for Senior Field Service Engineers specialized in operations for large projects including the certification of those, in alignment with the EMEA Technical & Training Lead.
• Liaise with EHS Department to integrate critical EHS subjects (Electrical Safety and LOTO) on training program.

Requirements

• Electrical Technical School and proven industry experience are required for the role.
• Strong communication and interpersonal skills able to represent EMEA Services at various levels within the region
• Knowledge of field service offerings – installation & commissioning.
• 5+ years within a senior field services role for Power Distribution equipment (LV/MV).
• Power Distribution product technical background is required.
• Advanced knowledge of commissioning activities and scripts for large projects.
• Fluency in English language.
• Ready to travel across the region +/- 30% of the working time.
• Ability to influence change in people and processes.

Benefits

• Flexible working solutions
• We make your wellbeing matter – We put your health and safety first. Wellness at Eaton is more than a program, it’s about changing the environment by offering the right tools to help empower employees to make that happen.
• Competitive compensation and benefits package
• We make your growth matter - We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
• Challenging projects in dynamic collaborative team

Training + Development

Interview process

Visa Sponsorship

Security clearance