IT Support Specialist (Help Desk)
Atwell, Llc
system updates
security protocols
workstation deployment
troubleshooting
software installation
asset management
Stay up to date on system updates, infrastructure changes, and new technologies.
Maintain security protocols for passwords, data integrity, and file systems in alignment with company policies.
Log all tasks in the company’s support system and follow established support procedures.
Set up and deploy workstations, networks, printers, and mobile devices (cell phones, iPads, laptops).
Take initiative to lead projects, collaborate with teams, and drive results with limited direction.
Troubleshoot and resolve hardware, software, account, and printer issues.
Communicate technical information clearly to both technical and non-technical colleagues.
Install and support approved software applications, including Autodesk and other company-standard tools.
Help manage IT asset inventory and track deployments across the company.
Provide responsive and professional support for technical requests via phone, in-person, and electronic channels.
- Stay up to date on system updates, infrastructure changes, and new technologies.
- Maintain security protocols for passwords, data integrity, and file systems in alignment with company policies.
- Log all tasks in the company’s support system and follow established support procedures.
- Set up and deploy workstations, networks, printers, and mobile devices (cell phones, iPads, laptops).
- Take initiative to lead projects, collaborate with teams, and drive results with limited direction.
- Troubleshoot and resolve hardware, software, account, and printer issues.
- Communicate technical information clearly to both technical and non-technical colleagues.
- Install and support approved software applications, including Autodesk and other company-standard tools.
- Help manage IT asset inventory and track deployments across the company.
- Provide responsive and professional support for technical requests via phone, in-person, and electronic channels.
bachelor's
tech support
networking
autodesk
customer service
problem solving
A creative problem solver
Extreme attention to detail, with the ability to work independently and as part of a team.
Atwell is looking for an IT Support Specialist to join our dynamic Technology Services team. This is a hybrid role for our Orlando, Florida office. In this role, you’ll be a go-to specialist for Atwell employees across the country, helping them solve technical challenges, stay productive, and leverage technology to deliver excellence for our clients. If you enjoy troubleshooting, problem-solving, and making a real difference in people’s workday, this is your opportunity to shine.
Excellent customer service skills and the ability to communicate effectively with diverse audiences.
Bachelor’s Degree in an IT-related field.
Dependable and persistent
A natural communicator
Experience with Autodesk products is a plus.
Minimum of 2 years’ experience providing technical support in a corporate environment.
Strong networking knowledge and troubleshooting expertise.
- A creative problem solver
- Extreme attention to detail, with the ability to work independently and as part of a team.
- Excellent customer service skills and the ability to communicate effectively with diverse audiences.
- Bachelor’s Degree in an IT-related field.
- Dependable and persistent
- A natural communicator
- Experience with Autodesk products is a plus.
- Minimum of 2 years’ experience providing technical support in a corporate environment.
- Strong networking knowledge and troubleshooting expertise.
Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.
- Employee Referrals up to $5,000
- 401K match - 1:1 up to 4% of compensation
- Annual Wellness Reimbursement up to $500 for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
- Financial Rewards for Obtaining Licensure
- Generous Paid Time Off
- Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
- Paid Parental Leave
- Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services
- Student Loan Repayment up to $25K
- Medical (BC/BS), Dental (Delta), and Vision (VSP)
- Health Savings Account & Flex Spending Account options
- Dependent Care Match
- Flexible work schedules are available for some positions
- Tenure Awards — Travel Vouchers to see the world based on your travel preferences
- Tuition Assistance
- Paid Licensing / Certification Fees and Renewals
- Annual bonuses, spot bonuses and peer recognition awards
- Employer paid LTD, STD, and life insurance
- Nine consecutive years in a row as a “Best Place to Work” (#16) by Zweig Group
- Pet Insurance
- Competitive Compensation packages
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2000s
Founded in Michigan
The company was established during the mid-2000s in Michigan.
$200M
Credit Facility Secured
The company secured a $200 million senior credit facility in January 2024 to support growth and acquisitions.
25+
North American Presence
The company operates with over 25 offices across North America, ensuring local expertise with a broad national reach.
- Began as a civil engineering consultancy focused on land development projects.
- Expanded into full-service offerings including surveying, environmental consulting, planning, and construction management.
- Secured a senior credit facility to fuel growth and expansion efforts.
- Typical projects span real estate, infrastructure, energy, and oil & gas sectors.
- Multidisciplinary teams handle complex, cross-sector assignments blending engineering, planning, and execution.
- Driven by integrity, teamwork, and excellence.
- Committed to fostering collaboration and innovation.
- Prioritize delivering exceptional client service through expertise and teamwork.
- Believe in personal and professional growth, encouraging continuous learning and development.
Net-zero by 2050
Emissions Target
Aims to achieve net-zero emissions through comprehensive sustainability strategies and innovative solutions.
- Reduce carbon footprint through sustainable design and solutions.
- Integrate energy-efficient systems to minimize environmental impact.
- Continually evaluate and improve internal sustainability practices to align with industry best practices.
- Fostering a culture of inclusivity where every individual has a voice and can thrive.
- Providing equal opportunities for all employees to develop their careers.
- Establishing programs that support the growth of underrepresented groups in the workforce.
