Technical Account Manager

In close cooperation with the Regional Sales Manager, proactively pursue and develop opportunities across various industries and regional area of Calgary, South Eastern Alberta and Southern Saskatchewan to drive revenue growth and market penetration.

We're looking for a dynamic and results-driven Account Manager to join our team. Reporting to the Regional Sales Manager, in this role, you will be responsible for driving sales growth, building strong customer relationships, and providing technical expertise to support our clients.

• Customer Engagement: Build rapport with new and existing customers by understanding their business needs, promoting relevant product offerings, and providing tailored technical solutions.
• Team Collaboration: Work closely with internal teams including Management, Service, Production, and Sales peers to ensure seamless execution and customer satisfaction.
• Reporting & Communication: Provide detailed sales reports and insights using CRM tools to track customer projects, opportunity status, and performance metrics.
• Pipeline Management: Conduct weekly reviews of the sales pipeline to assess opportunity stages, identify gaps, and take corrective actions to ensure consistent progress toward targets.
• Salesforce CRM Management: Maintain accurate and up-to-date records of customer interactions, opportunities, and account activities in Salesforce. Ensure data integrity to support forecasting and reporting.
• Account Growth & Retention: Actively manage and grow an existing account base by identifying upsell/cross-sell opportunities, nurturing relationships, and delivering value-added solutions.
• Customer Service Excellence: Maintain high standards of customer service and responsiveness to build long-term relationships and trust.
• Forecasting & Strategic Planning: Collaborate with management to develop monthly and quarterly sales forecasts. Use CRM analytics to identify trends, risks, and growth opportunities.

• Proven 2 years of experience in technical sales, preferably in the industrial electrical/instrumentation/controls industry.
• Ability to work independently and as part of a team.
• Proven Customer Service Skills.
• Presentation Skills: Confidently develop and deliver presentations to customers and internal stakeholders to communicate value propositions and project updates.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong employee culture
• Technical Degree or Diploma in Electrical, Electronics, or Instrumentation.
• Experience selling premium-priced products & solutions.
• Valid driver’s license, as frequent travel is required.
• Strong understanding of technical products and solutions.
• Excellent communication, negotiation, and presentation skills.

• Training opportunities based on performance management
• Company health and insurance package and factory-level training
• Workplace culture programs and initiatives