Reporting Specialist - 20 hours
Wickes
Part‑time Reporting Specialist providing data reporting & loading for customer service.
25 days ago ago
Junior (1-3 years)
Part Time
Northamptonshire, England, United Kingdom
Office Full-Time
Company Size
7,000 Employees
Service Specialisms
Kitchen design & installation
Bathroom design & installation
Home office design & installation
Project management
TradePro services
DIY retail supply
Click & collect & delivery services
Design consultancy
Sector Specialisms
Residential
Commercial
Buildings
Home Improvement
Kitchens
Bathrooms
Plumbing
DIY
Role
What you would be doing
data consolidation
workload prioritisation
stakeholder reporting
team collaboration
uat support
data loading
- To co-ordinate and consolidate delivery/services data from all fulfilment sources.
- To effectively prioritise workload to ensure all tasks are delivered to their deadline
- To provide relevant and timely information to key stakeholders that will be used to improve performance, make efficiency gains, reduce cost to serve and improve Customer experience.
- Collaboration within a team structure to produce high quality output at pace
- To support UAT activity when required.
- To complete data loading and the issuing of order related communications.
- To ensure all work is completed accurately, following the approved process and to the required standard.
What you bring
analytical
excel
database
reporting
contact centre
retail
- Strong analytical skills, being able to identify and track trends.
- Good standard of literacy and numeracy.
- Medium to advanced google, excel and database management
- At least 1 years relevant work experience in a contact centre reporting environment
- To be able to accommodate ad-hoc requests and seasonal peaks.
- Experience of working in a similar role, ideally for a multi channel retailer or contact centre or distribution environment.
- Colleague discount
- Contributory pension scheme
- Competitive bonus
- Save-as-you-earn scheme
- Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
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Company
Overview
1972
Years in Operation
The company has been providing home improvement solutions since 1972.
- a trusted name in the UK home improvement industry.
- specializes in providing DIY products, tools, and materials for both homeowners and professionals.
- known for a wide range of building materials, from timber to plumbing supplies, supporting various residential and commercial projects.
- has a strong presence in the retail sector, focusing on convenience and accessible home improvement solutions.
- This includes advice, online ordering, and delivery services.
- has grown significantly and operates numerous locations across the UK.
- evolved into a key player in the UK retail space for DIY enthusiasts and professional contractors.
- offers tools, appliances, and building products tailored for both large-scale and small home improvement tasks.
- stands out by serving both the DIY and professional markets effectively in a competitive industry.
- Customer first - we put customers at the heart of everything we do.
- Accountable - we take responsibility and deliver on our promises.
- Caring - we respect and support one another.
- Collaboration - we work together to achieve more.
- Innovation - we are always looking for ways to improve.
Net zero by 2050
Carbon emissions commitment
The company is committed to achieving net zero carbon emissions by 2050, reflecting a long-term sustainability goal.
- Reducing carbon emissions through energy-efficient technologies and operations.
- Offering a range of sustainable products, including energy-efficient appliances and eco-friendly building materials.
- Working with suppliers to improve sustainability practices throughout the supply chain.
- Sourcing timber products from sustainable sources (FSC certified).
- Encouraging customers to make sustainable choices with clear product labeling and advice.
30% Female Representation
Target for Senior Leadership
The company aims to achieve 30% female representation at senior leadership levels by 2025, focusing on improving gender balance within the organization.
- Ensuring diverse representation at all levels of the company.
- Implemented recruitment processes aimed at increasing diversity in all areas of the business.
- Promoting equal opportunities for all employees in training, development, and career progression.
- Partnering with organizations to provide opportunities for underrepresented groups in the workplace.
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