MRI Software offers real estate and investment management solutions to improve operations and decision-making.
You’ll be joining the friendly and dedicated MRI One Revenues and Benefits, Digital and EDMS Service Desk team, providing outstanding support and expertise to Authority partners across the UK. The role emphasizes collaboration with internal and external stakeholders, innovative problem‑solving, and clear documentation to assist customers at every step.
In this position you will support the product for external clients, identify and resolve issues raised through the customer portal, and take ownership of incidents to deliver timely solutions. You will investigate root causes remotely, work closely with Business Analysts, Knowledge Specialists and technical personnel to create work‑arounds, and ensure SLAs are met for both internal and external customers.
Essential qualities include experience in application or software support on the MRI Digital platform, excellent verbal and written communication for varied technical audiences, and strong analytical and problem‑solving skills. You must be able to quickly learn employer‑specific software, diagnose and address application issues, and demonstrate proactive ownership, multitasking ability, and a customer‑focused mindset.
Desirable attributes are a basic understanding of SQL, solid customer‑service awareness, and the ability to work effectively within a team.
MRI offers a range of benefits such as private medical insurance, health cash plans, competitive pension and parental leave, 25 days of annual leave plus bank holidays, a Flexi scheme that allows six early finishes, income protection, tuition reimbursement, two weeks of worldwide remote work each year, employee‑led resource groups, volunteering hours, and a referral incentive program.