Complaints Specialist at Metropolitan Thames Valley in Beeston, England, United Kingdom | GBP29,593-31,150 | Kablio
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Complaints Specialist
Metropolitan Thames Valley
Providing homes and services to transform lives, with a focus on affordable housing and support.
Resolve complex complaints, CEO issues, and handle MP/ombudsman enquiries.
11 days ago ago
£29,593 - £31,150
Junior (1-3 years)
Full Time
Beeston, England, United Kingdom
Hybrid
Company Size
2,000 Employees
Service Specialisms
Property Development
Construction Services
Project Management
Design
Engineering
Sector Specialisms
Affordable Housing
Residential
Project Management
Cost Consultancy
Architecture
Principal Designer
Employers’ Agent
Role
Description
Requirements
Benefits
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Cycle2work scheme
Supported family friendly approach with extended parental leave
Hybrid Working - Dependent on job role and department
28 days annual leave plus 8 bank holidays (pro rata for part time) per year
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
Access to extensive learning and training opportunities with Wisebox platform
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
2 volunteering days per year for things like helping out in local communities
Enhanced pension with matched contributions of up to 9%
Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
An additional ‘Beliefs day’ once a year to have an extra a day off
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
we do not currently offer visa sponsorship.
Security clearance
Information not given or found
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Company
Overview
Formed through the merger of Metropolitan Housing Trust and Thames Valley Housing, the company is a leading housing association.
Committed to building sustainable communities, providing affordable housing solutions, and offering a range of housing services.
Focuses on developing new homes, managing a growing portfolio, and providing support to vulnerable individuals and families.
Specializes in residential and commercial property management, construction, and housing for diverse communities.
Known for tackling complex challenges within the housing sector, consistently innovating in the design and delivery of its projects.
Key areas include affordable housing, regeneration projects, and supporting local communities with vital housing services.
Has established a strong reputation for delivering quality developments that meet the diverse needs of residents.
With a history rooted in social impact, continues to drive forward initiatives that improve lives across the UK.
Culture + Values
Customer-focused
Respectful and inclusive
Act with integrity
Innovative and forward-thinking
Committed to creating better futures
Collaborative and team-oriented
Empowerment of individuals to achieve their potential
Environment + Sustainability
2050
Net Zero Target Year
Aiming to achieve net zero carbon emissions by this year.
Committed to reducing carbon emissions and energy consumption
Focus on energy efficiency in new developments and retrofitting existing properties
Adopting green technologies and materials in construction
Promoting sustainable living through eco-friendly homes and services
Inclusion & Diversity
40% Gender Balance
Board Representation
Achieves notable gender balance at the board level with significant female representation.
Commitment to diverse talent recruitment
Focus on creating a culture of inclusion across all levels
Regular reviews of pay equity to ensure fairness
Development of leadership pathways for underrepresented groups
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