Temporary IT Support Specialist - Therma at Therma in San Jose, CA | Kablio

Role

Description

asset management

servicenow

incident response

hardware support

software upgrade

customer service

Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery.
Accurately record, update, and document requests using the IT service desk system (ServiceNow).
Assist all our users with any logged IT-related incident when called upon.
Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately TBD devices, including servers, desktop computers, laptops, and mobile devices.
Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner.
Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption.
Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals.
Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied.
Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.

Requirements

active directory

azure

office 365

mobile devices

associate's degree

3+ years

Problem-solving skills and the ability to troubleshoot IT issues.
Apple and Android Tablets and Phones
Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint
Associate's degree in Information Technology or equivalent experience.
Willingness to learn and adapt to new technologies and processes.
Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
Experience with the following technologies:
Be a highly motivated team player with the skills and ability to manage changing priorities.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Experience with mobile device encryption implementation and management is preferred.
3+ years of experience within the information technology field, including but not limited to PC and mobile device support.
Experience with IP security camera and video recording server management is preferred
Ability to work independently and as part of a team.
Verbal and written communication skills.

Benefits

Dell Desktops and Laptops

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we are unable to provide immigration sponsorship for this position.

Security clearance

Information not given or found

Company

Overview

Founded in 1967

Year of Establishment

The company was established in 1967 in Silicon Valley.

Revenue $100M–$1B

Annual Revenues

Annual revenues reached $100 million to $1 billion annually by 2025, supported by Legence and Blackstone backing.

15+ Years Expertise

Industry Experience

Project leaders and engineers typically bring over 15 years of experience in their respective fields.

Specializes in precision HVAC, process piping, controls, BIM and energy modeling for complex facilities.
Designs and builds critical environments: cleanrooms, labs, semiconductor fabs, data centers, and pharma plants.
Frequently tackles high-purity plumbing and automation in sectors like data, life sciences, and food & beverage.
Standout for delivering turnkey mechanical systems—from engineering to maintenance—in mission-critical settings.

Culture + Values

Collaborative
Forward-thinking
Dynamic
Open
Innovative
Fun
People are the most valuable asset
Cross-mentoring across generations, disciplines, interests, and talents
Empowered decision-making
Celebration of teamwork and shared success
Volunteer leadership and financial support for nonprofit agencies

Environment + Sustainability

1.07 Metric Tons

Annual CO₂ Emissions Reduction

Each location equipped with advanced systems prevents 1.07 metric tons of CO₂ emissions each year.

3.4B Metric Tons

Global CO₂ Reduction by 2050

By 2050, projected reductions in global cold chain CO₂ emissions are expected to reach 3.4 billion metric tons.

Eliminates food waste, energy inefficiency, and refrigerant emissions through IoT monitoring.
Optimizes energy use and supports net-zero/green buildings using smart HVAC and IoT.
Designs zero-net-energy buildings by integrating renewable energy, efficient HVAC systems, improved building envelopes, and energy-efficient appliances.
Assists in lowering carbon footprints through retro-commissioning, metering/monitoring, energy rebates, and LEED certification support.
Aims to transform cooling systems into virtual power plants by shifting electricity usage to off-peak hours.
Focuses on renewable energy, waste reduction, equipment lifecycle management, and data center infrastructure management in data centers.

Inclusion & Diversity

Committed to Equal Employment Opportunity without regard to race, color, religion, national origin, sex, age, disability, genetics, veteran status, medical condition, pregnancy, sexual orientation, gender identity or expression
Embraces diversity in all its forms; relies on cross‑mentoring across generations, disciplines, interests and talents
Long-term cross‑mentoring culture fosters inclusion across roles and backgrounds
No public gender‑related statistics or specific numeric outcomes disclosed

Articles

Role

Description

asset management

servicenow

incident response

hardware support

software upgrade

customer service

Install and configure new IT equipment and accurately keep track of asset lifecycle from assignment to repair, to refresh, to recovery.
Accurately record, update, and document requests using the IT service desk system (ServiceNow).
Assist all our users with any logged IT-related incident when called upon.
Assist in maintaining, updating, inventorying, and troubleshooting (both onsite and remotely) approximately TBD devices, including servers, desktop computers, laptops, and mobile devices.
Be the onsite local presence of IT for our customers, aiding and resolution to issues in a prompt, courteous, and empathetic manner.
Work with in-house staff as well as outsourced service and hardware vendors on technical support issues to ensure minimal downtime and disruption.
Resolve incidents and upgrade different types of software and hardware including printers, copiers, and scanners.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
Provide support for users in the operation of a range of hardware including printers, scanners, and other external peripherals.
Create temporary user accounts and reset passwords ensuring that the correct permissions and data security are applied.
Maintain a first-class level of customer service, ensuring that all customers are treated efficiently and in an appropriate manner.
Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.

Requirements

active directory

azure

office 365

mobile devices

associate's degree

3+ years

Problem-solving skills and the ability to troubleshoot IT issues.
Apple and Android Tablets and Phones
Microsoft Active Directory and Azure, O365, Teams, Office, Exchange Online, SharePoint
Associate's degree in Information Technology or equivalent experience.
Willingness to learn and adapt to new technologies and processes.
Be willing to attend internal training as necessary to keep up to date with the latest technology and internal system processes.
Experience with the following technologies:
Be a highly motivated team player with the skills and ability to manage changing priorities.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
Experience with mobile device encryption implementation and management is preferred.
3+ years of experience within the information technology field, including but not limited to PC and mobile device support.
Experience with IP security camera and video recording server management is preferred
Ability to work independently and as part of a team.
Verbal and written communication skills.

Benefits

Dell Desktops and Laptops

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we are unable to provide immigration sponsorship for this position.

Security clearance

Information not given or found

Company

Overview

Founded in 1967

Year of Establishment

The company was established in 1967 in Silicon Valley.

Revenue $100M–$1B

Annual Revenues

Annual revenues reached $100 million to $1 billion annually by 2025, supported by Legence and Blackstone backing.

15+ Years Expertise

Industry Experience

Project leaders and engineers typically bring over 15 years of experience in their respective fields.

Specializes in precision HVAC, process piping, controls, BIM and energy modeling for complex facilities.
Designs and builds critical environments: cleanrooms, labs, semiconductor fabs, data centers, and pharma plants.
Frequently tackles high-purity plumbing and automation in sectors like data, life sciences, and food & beverage.
Standout for delivering turnkey mechanical systems—from engineering to maintenance—in mission-critical settings.

Culture + Values

Collaborative
Forward-thinking
Dynamic
Open
Innovative
Fun
People are the most valuable asset
Cross-mentoring across generations, disciplines, interests, and talents
Empowered decision-making
Celebration of teamwork and shared success
Volunteer leadership and financial support for nonprofit agencies

Environment + Sustainability

1.07 Metric Tons

Annual CO₂ Emissions Reduction

Each location equipped with advanced systems prevents 1.07 metric tons of CO₂ emissions each year.

3.4B Metric Tons

Global CO₂ Reduction by 2050

By 2050, projected reductions in global cold chain CO₂ emissions are expected to reach 3.4 billion metric tons.

Eliminates food waste, energy inefficiency, and refrigerant emissions through IoT monitoring.
Optimizes energy use and supports net-zero/green buildings using smart HVAC and IoT.
Designs zero-net-energy buildings by integrating renewable energy, efficient HVAC systems, improved building envelopes, and energy-efficient appliances.
Assists in lowering carbon footprints through retro-commissioning, metering/monitoring, energy rebates, and LEED certification support.
Aims to transform cooling systems into virtual power plants by shifting electricity usage to off-peak hours.
Focuses on renewable energy, waste reduction, equipment lifecycle management, and data center infrastructure management in data centers.

Inclusion & Diversity

Committed to Equal Employment Opportunity without regard to race, color, religion, national origin, sex, age, disability, genetics, veteran status, medical condition, pregnancy, sexual orientation, gender identity or expression
Embraces diversity in all its forms; relies on cross‑mentoring across generations, disciplines, interests and talents
Long-term cross‑mentoring culture fosters inclusion across roles and backgrounds
No public gender‑related statistics or specific numeric outcomes disclosed

Articles