Service Manager

Description

• Handle make-readies in a timely manner as directed by General Manager.
• Assist in hiring staff and evaluating service employee performance.
• Perform routine preventative maintenance on equipment.
• Diagnose and perform maintenance/repairs on A/C and heating, electrical and plumbing systems, water and sewer lines, stairs, gates, fences, patios, railings, roofing, gutters, tile, carpet, flooring, fireplaces, ceiling fans, appliances, shutters, doors, cabinets, windows, gas and electric boilers, walls and ceilings, security system, pool area, tile, and other equipment as required.
• Supervise activities of capital expenditure including writing specifications for work to be done, obtaining competitive bids, and investigating qualifications of responding bidders.
• Monitor and evaluate the physical condition of the community and correct unsafe conditions, install locks, parts, safety devices and make repairs as needed.
• Ensure adherence to uniform policy.
• Assist in the preparation of annual budgets for operating and capital expenditures.
• Move appliances, equipment, furniture as needed in accordance with generally accepted safety precautions.
• Enforce safety policies and OSHA regulations. Stay current on all applicable building codes and safety standards, as required.
• Supervise all aspects of maintenance on community, including staff, vendors, and contractors.
• Maintain resident request system; maintain accessible and accurate records for work orders and preventative maintenance, safety, repair/replacement of major equipment, utility cut-off, sewer clean-outs, and inventory of parts and supplies.
• Operate community within budgeted guidelines.
• Maintain and schedule 24-hour emergency coverage, alternating on-call requirement.

Requirements

The Laurel is offering an exciting opportunity for an individual who is passionate about providing world class customer service. The successful candidate must be well-versed in operating and maintaining building maintenance and mechanical facilities. The candidate will also be responsible for cultivating resident satisfaction, controlling expenses within budget parameters, developing employees, promoting teamwork and meeting goals in a fast-paced environment. Must be reliable and always present a positive and professional image.

• Strong leadership skills and attention to detail
• Excellent written and verbal communication skills.
• Ability to work independently, prioritize work, and ask for further clarification when necessary.
• Ability to anticipate the maintenance needs of the property
• Ability to lift/move 25 lbs. regularly and 50 lbs. occasionally
• Valid Driver’s license
• Yardi experience preferred
• Excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail, and carry multiple projects through to completion.
• Solid teamwork skills with flexibility to adjust to changing project requirements and deadlines
• Experience managing a service team
• High School diploma or equivalent
• Knowledge of communication and alarm systems
• Ability to work under pressure with tight time constraints, as well as the ability to deal with frequent interruptions, unresolved situations, frequent change, delays, or unexpected events.
• Knowledge of energy mgmt. systems (EMS) or building automated system (BAS)
• Knowledge of HVAC and Plumbing
• Knowledge of lighting, power systems, and energy consumption
• Possible exposure to changing weather conditions and chemical fumes
• EPA certification required for properties with A/C units, as well as pool operations, electrical and universal certification
• Knowledge of OSHA requirements
• Knowledge of basic interior and exterior building maintenance
• Strong working knowledge of Microsoft Office (Outlook, Word) with ability to type documents and maintain accurate records
• Ability to keep sensitive information highly confidential
• Ability to analyze problems and develop solutions
• An open mind for new ideas and creative methods
• 5+ years practical experience, verification of maintenance experience, and demonstrated skills
• Strong organizational and interpersonal skills, and the ability to deal professionally with co-workers, residents, and vendors

Benefits

Southern Land Company believes that community is the heart of every successful development project. With that as our starting point, we create residential developments around the country that provide a generous, comfortable lifestyle to those that call them home. In support of our single family and multifamily projects, we also undertake key retail, office, and recreation developments to craft convenient, complete communities. We believe in big ideas and paying attention to every detail required to realize them.

Southern Land Company is an Equal Opportunity Employer (EOE) and we seek to create an inclusive work place that embraces diverse backgrounds, life experiences and perspectives. Southern Land Company offers a competitive benefits package, including 401k and paid time off. Southern Land Company is a Drug Free Workplace. For more information, please visit our website at www.southernland.com.

• Fair housing training
• A strong compensation and benefits package, including health, vision, dental, 401k with a strong match and more!

Training + Development

Interview process

Visa Sponsorship

Security clearance