Claims Coordinator

Description

This position serves as the Loss Control Department’s primary point of contact between the Field location, insurance company/adjusters, broker contacts, and any other relevant party to a claim. This position provides guidance and support to ensure timely, accurate, and efficient claim processing.

The Claims Coordinator will report to CED’s Loss Control Manager and is primarily responsible for the oversight of claim reporting, processing, coordination, and management activities. This will mainly cover claims for Auto Liability, General Liability, Asbestos, Cyber, Property, Stock Throughput, Theft/Crime and act as a backup for Workers Compensation and all other claim types.

• Provide monthly metrics to the Loss Control Manager
• Ensure Carrier’s Special Account Communications are updated and followed per company requirements
• Takes ownership for establishing reports and assessing data obtained
• Works with the Field to ensure any severe Worker’s Compensation claim is reported to OSHA timely
• Provide timely and efficient collection of information, documentation, and follow-up on and managing the requests and documentation between the field, the Loss Control department, brokers, insurance carriers, and other departments as necessary (legal discovery, witness information, photos, accident investigation forms, etc.…).
• Maintain current documentation of all duties, responsibilities, processes and procedures
• Assist in the other operational functions of the Loss Control Department, including but not limited to assisting with: customer and vendor certificates of insurance program, bond requests, maintaining the statement of values for property and inventory insurance, collection of monthly/quarterly/annual data from the Field as needed for insurance and/or OSHA reporting, processing invoices and internal journal entries, review contracts for appropriate indemnification and insurance language/limits, assisting the Loss Control Manager with policy renewals, responding to general Loss Control emails, and other projects/tasks as assigned.
• Works with all other members of the Loss Control Department to ensure a comprehensive work product
• Ensure all claims are properly reviewed for coverage and processed in a timely manner
• Train and mentor Loss Control staff as needed
• Establish and maintain effective relationships with Loss Control team, location managers, other departments, and all other stakeholders
• Work with the Loss Control Manager to resolve/settle complex claim issues and disputes
• Provide periodic reports to Loss Control Manager of the high severity claims and trends within the data
• Manage the oversight of claims handled by the insurance carrier(s), as well as handling in-house claims
• Review, evaluate and negotiate insurance claims/settlements
• Monitor and evaluate claims activity to ensure accuracy and compliance with laws and regulations
• Ensure all location hierarchy is maintained and up to date in the various systems in which we utilize

Requirements

This position operates in a professional office environment and may require sitting for extended periods of time.

• Knowledge of insurance regulations and industry best practices
• Bachelor’s degree in a related field preferred
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft Word, Outlook, Excel, PowerPoint, SharePoint, Teams, and experience using Riskonnect, e-CARMA or other RMIS preferred
• 5+ years of experience in liability claims management preferred
• Designations/Certifications/Licenses considered: Adjusters License, CPCU, ARM, AIC, AIS, AINS, CRM
• Able to work independently and manage multiple tasks

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance