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Technician Support Coordinator
Bellrock Group
Allocate and schedule field engineer work to meet SLAs.
6d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Leicester, England, United Kingdom
Field
Company Size
500 Employees
Service Specialisms
Facilities services
Security investigation
Cleaning services
Protective services
Risk & special services
Technology services
UAV services
Training services
Sector Specialisms
Education
Healthcare
Local Government
Central Government
Retail
Leisure
Commercial
Property Management
Role
What you would be doing
task allocation
cafm tracking
data cleansing
schedule optimisation
stakeholder reporting
client liaison
- Allocate planned, reactive, and compliance-related tasks to field engineers via the works allocation system.
- Maintain accurate records of job allocation, progress, and completion within the CAFM/works management system.
- Assist with system updates, data cleansing, and reporting to improve accuracy and visibility.
- Ensure clear, professional communication with engineers to support productivity and service quality.
- Monitor engineer availability, skills, and location to optimise job assignments and minimise travel time.
- Contribute to process improvements in scheduling and job allocation to increase efficiency.
- Act as a key point of contact between engineers, the service desk, and contract managers.
- Provide regular updates to stakeholders on scheduling issues, delays, or escalations.
- Liaise with clients, suppliers, and subcontractors as required to arrange access, permits, or additional support.
- Support reporting on job status, completion rates, and SLA compliance.
- Provide engineers with job details, documentation, and updates to ensure successful task delivery.
- Identify potential resource gaps or recurring scheduling issues and escalate to management.
- Re-assign or escalate tasks as required in response to emergencies or changing priorities.
- Track work orders through to completion, ensuring updates are captured and closed in the system.
What you bring
scheduling software
cafm
slas
facilities management
time management
communication
- Familiarity with mobile workforce management tools or scheduling software.
- Excellent organisational and time management skills, with the ability to prioritise tasks under pressure.
- Parts reconciliation and Invoice uploads to internal systems.
- Strong communication skills, both written and verbal, with the ability to liaise effectively with engineers and stakeholders.
- Experience in a scheduling, coordination, or administration role (ideally within FM, engineering, or service delivery).
- Strong IT skills, with experience using CAFM/work allocation systems.
- Attention to detail with accurate data entry and record-keeping skills.
- Knowledge of SLAs, KPIs, and compliance requirements in FM.
- Experience in facilities management, engineering, or technical services sector.
- Prioritise work in line with SLAs, client requirements, and operational priorities.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- The company has built a strong reputation in the property and facilities management industry, offering comprehensive services that meet the needs of a wide range of sectors.
- With decades of experience, the company delivers cutting-edge solutions for the management of buildings, facilities, and infrastructure, ensuring operational efficiency for clients.
- The company works with diverse clients, including those in retail, healthcare, education, and commercial sectors, providing tailored facilities management and maintenance services.
- The company's portfolio spans both large-scale and smaller projects, with an emphasis on sustainable practices and innovative technology that enhance building operations.
- Notable projects include the management of high-profile commercial spaces, multi-location retail properties, and critical healthcare facilities, ensuring smooth daily operations and safety.
- The company has expanded its reach by leveraging technology, integrating advanced systems to streamline workflows, improve client satisfaction, and optimize cost management.
- The company maintains a forward-thinking approach, continuously evolving to meet the needs of a rapidly changing market, and positioning itself as a leader in the sector.
- Ask Why – we seek to learn more and be better at what we do. We are curious and inquisitive about how things could be done better.
- Be Kind – we respect people for who they are and the contribution they make.
- Dare To Be Different – we go beyond the ordinary to be extraordinary.
- Do The Right Thing – we strive to do what is right, every time, with integrity.
- Smash It! – we seize the moment, do our best, and hit it out of the park.
- Inspiring People to Achieve Amazing Things and Be a Trusted Partner for our Customers
- Transforming Places ‑ Empowering Performance ‑ Sustaining the Planet
2040 Goal
Net-Zero Commitment
Committed to achieving net-zero carbon emissions by 2040, ten years ahead of the Paris Agreement.
100% Renewables
Electricity from Renewables
Aims to source 100% of electricity consumption from renewable energy by 2025.
33% Reduction
Construction Emissions
Aims to reduce carbon emissions from construction materials by 33% by 2024.
50% Reduction
Business Flights
Aims to reduce business flight emissions by 50% by 2026.
- Transitioning to electrified vehicle fleet and incentivising clients similarly
- Transferring corporate office power and heat generation to renewables
12 Weeks Maternity
Enhanced Family Leave Duration
Employees receive 12 weeks of full-pay maternity leave, 27 weeks statutory leave, 2 weeks full-pay paternity leave, and adoption benefits.
- Belonging at Bellrock DE&I strategy established from scratch under Chief People Officer
- Focus on equity (allocating resources/opportunities according to individual needs)
- Goal: create a workplace where people can be their authentic selves and thrive
- Board-level position for DE&I via Chief People Officer
- Gender Pay Report published (implies transparency)
- No numerical gender breakdown publicly disclosed
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