Key Account Manager
Reliance Home Comfort
Drive B2B sales, acquire & grow home builder accounts, manage relationships, meet targets.
14 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Edmonton, Alberta, Canada
Field
Company Size
2,600 Employees
Service Specialisms
HVAC
Plumbing
Water Purification
Water Heaters
Smart Home Systems
Electrical Services
Green Home Solutions
Generators
Sector Specialisms
Residential
Commercial
Plumbing
HVAC
Furnace Repair
Heating
Cooling
Water Treatment
Role
What you would be doing
crm management
pipeline reporting
account strategy
customer service
trade show
cross‑functional
- Exceeds assigned growth targets and performance KPIs within the territory
- Provides exceptional service to all new and existing customers
- Provides regular reporting and updates on Home Builder sales pipeline progress to be leveraged in forecasting and large deal implementation planning
- Participates in industry and customer-related events/tradeshows to network, target new prospects, identify market trends, and needs relevant to assigned Home Builder customers
- Works cross-functionally with Reliance stakeholders to facilitate efficient implementation of new agreements and/or new opportunities secured through assigned existing Home Builder customer portfolio.
- Develops, proposes, and closes winning account sales strategies to generate new Home Builder customer acquisitions and more deeply penetrate existing Home Builder Customer share of wallet
- Executes Reliance’s 6-step sales process (prospect, qualify, align, propose, negotiate, close) to build and sustain the sales pipeline required to consistently deliver above-target performance
- Develops and maintains in-depth knowledge of Reliance’s Home Builder value proposition, including products and services offered and the value they create
- Actively utilizes the CRM software to record sales pipeline and activity metrics to maximize performance outcomes
- Primary contact for all Key Account customers assigned to their portfolio and provides specific sales support as required
- Collaborates cross-functionally with Reliance stakeholders to prepare winning account strategies that align with organizational goals, guidelines, and objectives
What you bring
b2b sales
hvac
bachelor's
5+ yrs
leadership
driver's license
- Proven track record of success exceeding sales quotas and sales metrics
- Industry knowledge and/or experience working within the HVAC industry is an asset
- Bachelor’s degree or college diploma in a related field
- Must have valid driver's license
- Strong leadership skills with the ability to influence without authority
- Superior communication and interpersonal skills
- 2+ years of successful enterprise experience – Account Management and New Customer Acquisition
- Ability to work well in a cross-functional business structure where collaboration and coordination between departments is critical to success
- Analyzes the competitive landscape and leverages knowledge to improve winning account sales strategy
- Strategic critical thinker and problem-solver who demonstrates agility in the face of change
- Position resides in Alberta and must attend meetings in the Edmonton branch
- Minimum 5+ years of direct selling sales experience within a business-to-business environment
- Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
- The tools you need to succeed – including the tools for the job as well as training and development programs
- A great benefits plan for you / your family
- Career paths so you can advance in the company
- A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$2.8B
Acquisition Value
The company was acquired by CK Group for $2.8 billion in 2017.
2 million
Customers Served
The company currently supports over 2 million customers across its operations.
$750M
Annual Revenue
Generated roughly $750 million in annual revenue.
2005
Rebranding Year
The company rebranded from Union Energy to Reliance Home Comfort in 2005.
- Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
- Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
- Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
- Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
- Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
- While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
- Honesty
- Passionate
- “Guiding Principles are embedded in our DNA” shaping interactions and daily operations
- Annual Summit to educate, motivate and celebrate team members
- President’s Club & Award recognizing top performers living the Guiding Principles
- Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
10,000 Trees
Tree Planting Initiative
Collaboration with One Tree Planted to support reforestation efforts tied to paperless billing adoption.
25,000 tCO₂e/year
Methane Capture Impact
Carbon offset credits offered with SmartAir™ Green Series support methane reduction and landfill energy conversion projects.
- Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
- Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
- Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
- Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
- Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
- Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
- Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
- Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
- ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.
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