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Seasonal Guest Experience Representative
Oxford Properties Group
Provide exceptional customer service and assist shoppers at Yorkdale Shopping Centre.
5d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Part Time
Toronto, Ontario, Canada
Onsite
Company Size
1,500 Employees
Service Specialisms
Property Development
Design
Project Management
Engineering
Architecture
Construction Services
Consulting
Technical Services
Sector Specialisms
Industrial
Living
Retail
Workplace
Life Science
Hotel
Credit
Role
What you would be doing
retail relations
service delivery
gift card
knowledge management
guest assistance
- Developing and maintaining strong relationships with retailers.
- Deliver all services offered at the Guest Experience locations – including selling the Yorkdale Gift Card PLUS
- Maintaining a thorough knowledge of the shopping center’s services, amenities/facilities, stores/locations and promotional activities and/or events.
- Assisting guest with directions/information, answering questions, and performing other shopping center specific services as assigned.
What you bring
customer service
google sheets
microsoft office
social media
bilingual
high school
- Previous customer service experience required.
- The ability to effectively communicate with shoppers, retailers, center management, service providers and all shopping center personnel.
- Staying up to date with fashion trends, have thorough knowledge about brand merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper’s needs.
- Strong written and oral communication skills; bilingual preferred.
- The ability to adapt quickly to change in work requirements with the ability to can re-prioritize tasks as needed.
- Computer skills – including working knowledge of social media tools, Google Sheets and Microsoft Office programs.
- Organization and time management skills.
- Able to work independently and in a team environment.
- The ability to work a flexible schedule of days, evenings, weekends, and holidays.
- Conflict resolution/management skills.
- The ability to work in a fast-paced environment, while multi-tasking and maintaining a high level of professionalism.
- The ability to engage in physical activities including but not limited to: prolonged standing, walking, lifting, pushing, pulling, and bending.
- A high school education – post-secondary education in a related field preferred (i.e. Hospitality, Marketing/Communications, etc.)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to create exceptional spaces.
- With a diverse portfolio spanning commercial, residential, and mixed-use developments, serving both urban and industrial markets.
- Commitment to long-term value creation drives its approach to real estate investment, development, and operations.
- Renowned for transforming properties into vibrant, functional spaces that foster community engagement and business growth.
- Consistently demonstrated expertise across multiple asset classes, from high-rise towers to sprawling industrial hubs.
- Notable projects include landmark office towers, multi-use complexes, and large-scale retail developments in key global markets.
- Known for its innovative approach to real estate, leveraging cutting-edge technology and design to meet evolving market needs.
- Influence extends across North America, Europe, and Asia, positioning the company at the forefront of international real estate.
37% reduction
Carbon Emissions Achieved
Reduced Scope 1 & 2 carbon emissions per square foot by 37% (2015 baseline) by December 2021.
1,000,000 ft²
Rooftop Solar Target
Aiming to develop 1,000,000 square feet of rooftop solar by 2024, with 37,000 ft² already installed at SquareOne Mall.
100% renewable electricity
Energy Procurement Goal
Aiming to procure 100% renewable electricity in the UK and Australia by 2025.
96% data coverage
Portfolio Monitoring
Over 96% of the portfolio data has been covered for decarbonization planning across 147 million square feet of assets.
- Reducing Scope 1 & 2 carbon emissions per square foot by 30% by 2025 (2015 baseline).
- Procuring electric vehicles for all new light-duty/passenger fleet vehicles (ongoing).
- Piloting embodied carbon monitoring for two major renovation/new development projects by 2023.
- Piloting and achieving CaGBC Zero Carbon Building Standard certification for two new office development projects by 2025.
- Developing low-carbon playbooks for all major mixed-use developments (achieved Q4 2021).
- Developing a long-term portfolio carbon emission forecast and establishing decarbonization plans for all direct-drive and third-party assets by 2023.
- Piloting battery-based energy storage projects by 2023 (Canada retail).
- Achieving regional asset-class waste diversion targets (e.g., Office CA 75%, US 50%; Retail CA 60%) and 85% diversion in new construction.
- Achieving a 10% potable water reduction by 2020 (2015 baseline); piloting water-reuse systems by 2024.
- Achieving Energy Star score ≥75 for all office buildings (ongoing).
- Paying at least the National Living Wage to all directly employed UK staff and encouraging Tier 1 supply chain to do the same (ongoing).
- Targeting net zero emissions by 2050 (aligned with OMERS); committed to portfolio decarbonization planning building by building.
- Launched a program focused on building a diverse and inclusive workforce through learning solutions.
- No publicly disclosed gender-specific targets or statistics available.
- No additional measurable DEI outcomes or metrics available from provided sources.
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