Data Center Technician

Description

• Provides installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies.
• Receives, records, & stores shipments of equipment & materials for customers & Data Center use.
• Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines.
• Completes physical installation, dressing, and connection of fiber and copper communications cables.
• Responds to scheduled and emergency dispatches to Data Center for after-hours service calls and security escorts.
• Provides security escort services for carriers, service providers, and maintenance technicians.
• Participates in proactive team efforts to achieve departmental and company goals.
• Respond to off hour emergency calls.
• Ensures compliance with business requirements, via established Service Level Agreements (SLAs) and other performance indicators (i.e. response time, resolution rate, service quality, customer satisfaction) to ensure service levels are met.
• Provides visual inspection and status reporting services in response to customer requests.
• Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
• Must comply with all safety policies, practices and procedures.
• Provides selected software support services such as controlled system reboots, process/service reinitialization, and device configuration under direction of customer specialists or other senior staff.

Requirements

• Supplemental accreditations from established industry organizations such as Cisco (e.g. CCNA, CCNP), CompTIA (e.g. A+), Microsoft (e.g. MCSA, MCSE), Uptime Institute (e.g. AOS) are beneficial.
• Ability to work in a team environment where diversity, knowledge transfer, and cohesiveness is promoted.
• Previous applied work experience with computer server hardware systems running Windows or UNIX/Linux operating systems.
• Regularly lift and/or move up to 75 pounds.
• Demonstrated proficiency with software tools such as Microsoft Office & Visio, AutoCAD.
• Familiarity with Data Center security and audit standards: HIPPA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, SOC 2.
• Ability to act with urgency to provide world class customer support.
• Physical ability to walk jobsites in uneven terrain.
• Ability to regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl.
• Ability to work independently and with limited supervision to complete assigned tasks.
• Demonstrated excellent verbal and written communications skills.
• Ability to work collaboratively with customers, colleagues, and other service providers to plan and execute tasks.
• Ability to work at heights and from ladders.
• Physical work requirements of position will include regular walks through Data Center during the day, lifting servers and other equipment (up to 30 kg), working from ladders, running cables, working with hand tools and test equipment, etc.
• Documents work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes.
• Demonstrated strong customer service skills and maintain good relations with customers and colleagues.
• Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces.
• Minimum 2 years’ experience with IT and networking systems in a technical or operations capacity in a Data Center environment or equivalent work experience.
• Experience with dynamic Colocation and Managed Services environments is preferred.
• Ability to work all shift schedules 7x24x365. On-call rotation as assigned.
• Demonstrated basic understanding of network hardware equipment and TCP/IP networking principles.
• Fundamental understanding of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, communications circuits.
• Demonstrated good troubleshooting skills to investigate and resolve systems and infrastructure problems.

Benefits

• Provide personal transportation for meetings and job visits away from the office; reimbursed.

Training + Development

Interview process

Visa Sponsorship

Security clearance