Description
driver dispatch
route optimization
ticket assignment
software planning
staffing levels
customer communication
The role supports WM drivers across residential, commercial, and roll‑off services, handling service orders, directing drivers, and coordinating with customers and internal teams using WM’s proprietary software. Shifts may include overtime, Saturday work, and up to 15 % travel.
- Dispatch drivers to service calls using customer needs, driver location, and load information.
- Optimize routes in collaboration with sites and the service department.
- Determine daily driver staffing levels for responsiveness and productivity.
- Assign routes and tickets for the current and next day, ensuring completion.
- Manage inbound calls and emails for pick‑up and delivery requests.
- Communicate with customers during driver visits to resolve issues.
- Troubleshoot and prevent delivery or pick‑up problems before they occur.
- Ensure same‑day service for missed pick‑ups by tracking driver movement.
- Use WM proprietary software for ticket routing and daily planning.
Requirements
high school
6 months
ms office
computer
communication
dispatch
Remote position with flexible hours between 2:30 am‑6 pm ET; strong computer, MS Office, communication, and dispatch experience preferred.
Candidates need a high school diploma or GED, at least six months of relevant team‑based experience, solid computer skills, and the ability to communicate professionally via email, phone, and two‑way devices. The position is home‑based within the United States.
- Require a high school diploma/GED and at least six months of relevant experience.
- Strong computer skills, MS Office proficiency, and ability to learn WM software.
- Excellent written and verbal communication via email, phone, and two‑way devices.
- Home‑office work setting within the U.S.; up to 15% travel may be required.
Benefits
Compensation is $21‑$22 per hour with overtime potential, and a benefits package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, and paid time off.
- Base pay $21‑$22 per hour, with overtime potential.
- Competitive benefits: medical, dental, vision, life insurance, short‑term disability, stock purchase plan, 401(k) match, paid vacation, holidays, and personal days.
Training + Development
Information not given or found
