Assistant Community Manager - Windrift

Description

The Assistant Community Manager supports the efficient operation and financial performance of a community, reporting to the Community Manager and acting in their stead when absent.

The role oversees leasing, rent collection, expense control, marketing, resident relations, property inspections, and emergency response, while ensuring compliance with fair housing and company policies.

• Encourage lease renewals and negotiate terms to reduce vacancy rates.
• Assist with rent collection and expense control to maintain financial health.
• Manage delinquent rent collections, including notices, evictions, and agency coordination.
• Support marketing efforts by showing vacant units and responding to inquiries.
• Greet and qualify prospects using guest cards and established criteria.
• Assist with legal proceedings related to the property.
• Prepare, sign, and administer leases efficiently.
• Ensure applicants complete applications and deposits per procedures and Fair Housing requirements.
• Accurately enter lease paperwork into the software system promptly.
• Maintain accurate, complete, and timely administrative paperwork.
• Respond to and handle community emergencies according to company guidelines.
• Evaluate and recommend rent/pricing strategy changes; keep websites and marketing materials current.
• Participate in resident activities to boost customer satisfaction.
• Foster positive resident relationships and address concerns promptly.
• Communicate and follow up on resident concerns, renewals, and service requests in a timely manner.
• Conduct property inspections to meet standards and implement corrective actions as needed.
• Collaborate with maintenance to address work orders and ensure timely repairs.
• Assist the team with various tasks as required.

Requirements

Candidates must have at least two years of property management experience, strong organizational and communication skills, and familiarity with fair housing laws, with bilingual ability and expertise in OneSite and Microsoft Office considered a plus.

• Meet KPIs such as occupancy >95%, net leased >93%, renewal retention ≥50% monthly, and zero 60‑day vacancies.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance