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Business Data Analyst - Customer Service
San Antonio Water System
Analyzes and maintains business data integrity, supports reporting & system improvements.
9d ago
$70,179
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
San Antonio, TX
Office Full-Time
Company Size
1,800 Employees
Service Specialisms
Contracting
Engineering
Customer Service
Utility Locates
Conservation Programs
Open Records Requests
Sector Specialisms
Water Supply
Wastewater Services
Water Distribution
Water Conservation
Water Resources Management
Recycled Water Supply
Infrastructure
Environmental Management
Role
What you would be doing
data entry
system liaison
data analysis
statistical modeling
data extraction
ad-hoc reporting
- Oversees the processing of all transactional data entry and the maintenance of all related tables to ensure the accuracy and consistency of all related record changes.
- Serves as a functional Liaison with Information Services in relation to system implementations, conversions, and upgrades.
- Contact with internal and external customers and vendors.
- Develops and provides training to associates and provides technical assistance and support, as needed.
- Performs strategic data and trend analysis and research to support business needs, as necessary.
- Analyzes, identifies and assesses data attributes using statistical software packages and develops recommendations and processes to improve operational performance ensuring adherence to department policies and procedures.
- Works internally and with the business group to define, secure and prepare data for modeling.
- Works closely with business stakeholders to identify and answer critical questions.
- Works with the business group to identify and scope new opportunities for data analysis applications to evaluate business performance and to support business decisions.
- Develops understanding of business processes, goals and strategies in order to provide analysis and interpretation to management.
- Explores data to identify opportunities to improve business results.
- Maintains integrity of data in system and develops policies and procedures.
- Extracts and analyzes data from various systems, such as for the Lawson, or other corporate business systems.
- Assists Information Systems as a functional user in the testing of system patches, tables, reports, and software upgrades.
- Assists in the development of business requirements and evaluation of software capabilities as a user in order to ensure the best design of business system solutions.
- Formulates and prepares ad-hoc and project-related business reports to respond to departmental reporting needs.
What you bring
excel
powerpoint
visio
crystal reports
bachelor's
3 years
- Proficient in the use of computer systems such as Excel, Access, PowerPoint, Visio, and Crystal Reports.
- Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field from an institution accredited by a nationally recognized accrediting agency.
- Three years' experience developing, analyzing and presenting reports and data.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
2 million
Customers Served
Number of people served by the company's water and wastewater services.
1992
Year Founded
The year the company was established as a vital utility provider.
- Operates and maintains an extensive network of pipelines, reservoirs, and treatment facilities.
- Ensures a reliable water supply while emphasizing sustainability and conservation.
- Key projects include expanding wastewater treatment plants, water recycling initiatives, and infrastructure modernization.
- Collaborates with local communities to implement water-saving programs and technologies.
- Serves urban, residential, commercial, and industrial sectors.
- Mission: Sustainable, Affordable Water Services.
- Vision: To be leaders in delivering responsible water services for life.
- Values: Excellence, Integrity, Respect and Safety.
- Code of Ethical Standards: all employees are stewards of public trust and expected to conduct themselves in a manner that instills consumer confidence.
- SAWS Cares motto: “leading, serving, giving.”
- Actively engages employees in community volunteerism and fundraising through SAWS Cares.
10% by 2028
Energy Efficiency Initiative
Reduces energy intensity per unit by 10% through strategic energy management.
$550K Earnings
Energy Demand Response Program
Participates in CPS Energy Demand Response, earning $551k+ by reducing 7.5 MW demand.
44 Billion Gallons
Water Storage Capacity
Aquifer Storage & Recovery stores underground water for drought preparedness.
1 Trillion Gallons
Water Conservation Achievement
Conservation programs saved more than 1 trillion gallons of water over decades.
- Aligned with City of San Antonio goal of carbon neutrality by 2050.
- Operates the nation’s largest direct recycled water system: ~130 miles of pipeline, supplying up to 25,000 AFY.
- Purchased Enchanted Rock natural-gas microgrid generators in 2023 to ensure power resilience with reduced emissions.
1,934 Employees
Workforce Size
Over 1,934 employees serve approximately 2.1 million customers.
9 Times Ranked
Top Workplace Recognition
Recognized among San Antonio’s Top Workplaces nine times since 2011.
- On-site fitness centers, tuition assistance, flexible work arrangements, retirement plans, health benefits, paid vacation and sick leave offered.
- Female representation: Leadership team includes women (e.g., Board Chair Amy Hardberger); overall gender breakdown unspecified publicly.
- Recruitment goal: attract best talent and enable professional growth; mission-driven workplace encouraging personal development via training and career progression.
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