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Collections Specialist
Willscot
Handle delinquent commercial accounts, arrange payments, and maintain collections.
5d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Scottsdale, AZ
Office Full-Time
Company Size
4,500 Employees
Service Specialisms
Modular Building Solutions
Portable Storage Solutions
Project Management
Construction Services
Turnkey Solutions
Fleet Management
Site Services
Temporary Space Solutions
Sector Specialisms
Construction & Builders
Energy & Industrial
Retail & Distribution
Manufacturing
Education & Government
Healthcare & Entertainment
Role
What you would be doing
skip tracing
cash search
payment arrangements
customer calls
documentation
correspondence
- Work effectively with salesperson, branch personnel and other team members in reaching resolution of account
- Generate and respond to written correspondence (letters, e-mails, web chats, etc.) in a professional, compliant manner
- Respond to all inquiries, redirecting when necessary
- Make recommendation for next steps when accounts becomes un-performing or unresponsive
- This is a team-based role and may assist in supporting the team in other aspects as well as help drive our Company’s Strategies and promote our Mission, Vision and Values.
- Complete skip tracing when contact with customer ceases
- Work unapplied cash in search of payments
- Establish acceptable payment arrangements, including settlements when warranted, while building a positive relationship with the customer
- Place calls to and receive calls from past due commercial account holders according to established calling guidelines in order to discuss payment arrangements
- Maintain accurate documentation reflective of the conversation and subsequent arrangement reached with customer
- Counsel customers to assist in finding funds to bring account current
What you bring
college degree
microsoft office
5+ years
collections
attention detail
communication
- College Degree or equivalent work experience
- Ambitious, goal-orientated and self-motivate
- Manage to collection objectives using a high degree of professionalism and persuasiveness
- High degree of professionalism
- Attention to detail
- Proficiency in Microsoft Office environment, including Word, Excel, Access and PowerPoint with demonstrated accuracy at 35-40 keyboarding speed
- Keen listening skills and ability to persuade others
- Excellent verbal and written communication skills
- Minimum 5 years prior collections required, preferably in a commercial collection environment, but consideration will be given an applicant with large ticket consumer collection experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1944
Year Established
Pioneered the concept of modular office spaces.
2020 Merger
Became Industry Leader
Merged with Mobile Mini, establishing a dominant presence in temporary space solutions.
$2.4B Revenue
Annual Revenue
Generated significant revenue through innovative turnkey site solutions.
260+ Locations
Branch Network
Operates across North America, maintaining a vast network of drop lots.
- Pioneered the use of modular office spaces.
- Rebranded in 2024 with the tagline 'Right From the Start'.
- Offers solutions such as construction site offices, temporary classrooms, event spaces, and mobile healthcare clinics.
- Specializes in providing modular offices, classrooms, blast-resistant modules, and climate-controlled storage units.
- Dedication to Health and Safety
- Commitment to Inclusion and Diversity
- Drive to Be Excellent
- Trustworthiness and Reliability
- Devotion to Our Customers
- Focus on Our Community
7x refurbished
Modular Units Refurbished
Modular units are refurbished up to 7 times over 20 years, significantly extending their lifecycle.
400+ vehicles
Decommissioned Diesel Vehicles
Over 400 diesel vehicles were decommissioned in 2023 as part of efforts to reduce greenhouse gas emissions.
20% GHG reduction
CNG Truck Emissions
Piloting compressed natural gas (CNG) trucks that reduce greenhouse gas emissions by approximately 20% compared to diesel alternatives.
100M sq ft
Reusable Units Leased
Leasing over 100 million square feet (~2,000 football fields) of reusable units, minimizing waste and promoting circularity.
- Improve energy efficiency of products through innovation and customer collaboration in energy-efficiency reporting
- Minimize waste sent to landfills via reuse, recycling, waste characterization studies, reducing packaging and single-use products
- Board-directed ESG strategy since 2020 focused on environmental responsibility and set for inaugural Corporate Responsibility Report in 2024
- Greenhouse gas and waste tracking baseline established in 2022; piloting alternative fuel vehicles, replacing older vehicles with efficient or electric alternatives
Since 2022
ESG Strategy Implementation
The company has formally integrated inclusion and diversity as a key aspect of its ESG strategy since 2022.
3.3★ Rating
Glassdoor D&I Rating
The company holds a 3.3-star rating for Diversity & Inclusion on Glassdoor, based on 346 ratings.
- Inclusiveness Resource Teams: Women of WillScot (WOW), BOLD (Black Organization for Leadership & Direction), Veterans United, Hispanos, PRISM
- Ongoing oversight and dedicated roles for DEI, with training on respectful communication, bystander intervention, whistleblower protection
- No gender representation percentages publicly disclosed, but structured focus on improving inclusion and diversity across all levels as part of ESG pillars
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