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Program Manager, Field Onboarding
Srs Distribution Inc.
Designs and delivers field onboarding programs to accelerate new hire productivity.
6d ago
Junior (1-3 years)
Full Time
McKinney, TX
Hybrid
Company Size
4,200 Employees
Service Specialisms
Distribution Services
Supply Chain Management
Logistics
Construction Material Supply
Building Materials
Roofing Distribution
Procurement
Fleet Management
Sector Specialisms
Residential
Commercial
Industrial
Low slope roofing
Steep slope roofing
Roofing accessories
Siding
Windows
Role
What you would be doing
onboarding design
train-the-trainer
ramp metrics
system navigation
assessments
playbooks
- Partner with hiring managers and field leaders to create clear onboarding roadmaps for each role.
- Maintain open communication with stakeholders to ensure onboarding programs align with field realities and priorities.
- Build and deliver “train-the-trainer” sessions to equip managers with tools and techniques to coach new hires during onboarding.
- Develop, launch, deliver and sustain onboarding programs that accelerate time-to-productivity for all new field-based sales and service hires.
- Track onboarding effectiveness through ramp metrics, participant feedback, and post-program performance data.
- Incorporate core elements such as SRS sales methodology, operational excellence, customer experience standards, product knowledge, pricing strategies, and system navigation.
- Conduct branch visits to observe onboarding in action, coach leaders, and facilitate hands-on sessions with new hires.
- Partner with operations to analyze data and refine content, delivery, and scheduling for greater impact.
- Keep materials and methods current with business strategy, seasonal needs, and system enhancements.
- Integrate assessments (e.g., Predictive Index) to tailor development paths and ensure cultural alignment.
- Provide onboarding playbooks and checklists to ensure consistent execution across regions and branches.
What you bring
articulate
workday learning
cptd
master’s
5+ years
facilitation
- Proven success designing and delivering onboarding training programs for sales and/or customer-facing roles in a decentralized, field-based organization.
- Working knowledge of adult learning principles, instructional design methodologies, and performance coaching.
- Experience building “train-the-trainer” programs for front-line leaders and managers.
- Training and facilitation certifications such as ATD Certified Professional in Talent Development (CPTD).
- Formal training in operations, a sales methodology (e.g, Challenger, SPIN, Sandler) and/or customer experience frameworks.
- Up to 50% travel for site visits, stakeholder collaboration, vendor management, and in-person leadership programs.
- Instructional design tools and platforms (e.g., Articulate, Workday Learning) are advantageous.
- Familiarity with onboarding strategy and ramp metrics for sales, service and leadership roles.
- Sales methodology certifications (e.g., Challenger, SPIN, Sandler, Miller Heiman).
- Ability to stand and facilitate training sessions or workshops for extended periods (up to 8 hours).
- Master’s degree in business, Education, Adult Learning, Organizational Leadership, Human Resource Development, or a related discipline.
- Blend virtual, self-paced, and in-person learning for maximum engagement and retention.
- Most work is performed in an office or remote environment with extended periods sitting at a computer. Occasional standing for presentations and workshops. Light lifting of training materials or equipment may be required.
- Experience using learning tools and assessments (e.g., Predictive Index, or similar platforms).
- Must be able to lift and carry up to 25 pounds of training materials or equipment as needed.
- Agility & Resilience
- Experience in the building materials, distribution, or construction-related industries.
- Proficiency in learning technologies (e.g., Articulate, Workday Learning) and virtual facilitation platforms.
- 5+ years of experience in onboarding, sales enablement, customer service training, or field learning & development.
- Must be able to move freely within warehouse, branch, and outdoor environments (including walking on uneven surfaces or in varying weather conditions).
- Strong facilitation skills and comfort presenting to all levels, from frontline employees to regional leadership.
- Behavioral assessment certifications (e.g., Predictive Index a plus)
- Ability to sit at a desk and use a computer for prolonged periods during program design and administrative tasks.
- Bachelor’s degree in business, Education, Organizational Development, Human Resources, or a related field.
- Customer experience training certifications.
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Interview process
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Company
Overview
- Founded in 2008 and has since expanded into a leading distributor of building materials, focusing primarily on roofing products.
- Serves a vast network of customers, including roofing contractors, retailers, and distributors.
- Has grown rapidly through strategic acquisitions, now covering a broad geographic area across the U.S.
- Their product portfolio includes roofing materials, insulation, siding, and other construction-related supplies.
- Focuses on delivering high-quality products and services to the construction and roofing sectors.
- Customer base includes some of the biggest names in the commercial and residential building industries.
- Success is driven by operational efficiency and an extensive distribution network.
- Continued expansion and a focus on customer relationships have established strong partnerships in the industry.
- Business model is built on acquiring and integrating smaller, local distributors.
- Customer Focus: We are driven by a passion to serve our customers.
- Safety: We are committed to the safety of our team, customers, and the community.
- Innovation: We continuously seek to improve, innovate, and develop solutions.
- Integrity: We operate with honesty and integrity in all aspects of our business.
- Excellence: We strive for excellence in every task, every day.
- Collaboration: We work together as one team to achieve our goals.
- Accountability: We hold ourselves accountable to deliver on commitments.
2050 target
Net Zero Goal
The company has set a goal to achieve net zero emissions by the year 2050. This ambitious target aligns with global efforts to combat climate change and demonstrates a commitment to long-term sustainability.
- Committed to reducing a carbon footprint across operations.
- Focus on improving energy efficiency and reducing waste.
- Aims to implement sustainability initiatives for a greener supply chain.
- fosters an inclusive culture where all employees are valued
- provides equal opportunities for growth and development across its workforce
- data on gender representation within leadership and overall workforce is not publicly disclosed
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