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Repairs Coordinator
Orona
Coordinate lift repairs, manage orders, materials, and customer communication.
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Glasgow, Scotland, United Kingdom
Onsite
Company Size
3,300 Employees
Service Specialisms
Design
Manufacture
Installation
Maintenance
Modernisation
Replacement
Technical Services
Consulting
Sector Specialisms
Buildings
Residential
Commercial
Industrial
Urban Mobility
Maintenance Services
Accessibility Solutions
Role
What you would be doing
system updates
material management
customer contact
order forecasting
service administration
repair closure
- Updating internal systems on receipt of customer order/insurance works etc.
- Manage inwards materials and collate and arrange for distribution to in house engineers and sub-contractors as required.
- Responsible for regular contact with customers via email and telephone to agree suitable dates for works to be carried out.
- Support the regional office service administration functions, including the call
- Order materials as required and supported by company technicians with any technical queries.
- Management of live order book, forecast for production and providing accurate reporting to management team.
- Manage and guide customer expectations on the company’s services.
- On completion of repairs will close down ensuring monthly targets are at least achieved.
What you bring
microsoft office
databases
online portals
organised
approachable
initiative
- Confident and proficient at using Microsoft Office Products including Word and Excel, Databases and Online Portals and able to work on your own initiative.
- Key interpersonal skills include being approachable, organised and able to work to demanding deadlines.
- Medical Cash Back Plan
- Recruitment referral fee
- Enhanced Family Friendly Leave
- 25 days holiday (rising to 30 days with service) + 8 days Bank Hols
- Competitive salary
- Life Assurance
- Employee Assistance Program
- Eyecare vouchers
- Pension (Company contributions rising with service)
- Training and Development opportunities
- Long Service Awards
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1960
Year Founded
Established in 1960, they became a leading player in the vertical transport sector.
60 years
Experience
Over 60 years of experience in designing, manufacturing, installing, and maintaining lifts and escalators.
100+ countries
Global Presence
Operates in over 100 countries across the globe.
- The company specializes in designing, manufacturing, installing, and maintaining lifts and escalators.
- Orona's products and services are used in a wide range of sectors, including residential, commercial, and industrial buildings.
- Known for its focus on quality, innovation, and sustainability, Orona’s systems ensure safety and efficiency.
- In addition to vertical transport solutions, the company offers maintenance and modernization services for existing installations.
- Orona works on projects of all scales, from single buildings to large, complex infrastructures.
- A key differentiator is its focus on user experience and tailored solutions for diverse customer needs.
- Our purpose is our drive: We improve the connection between people by shortening distances.
- People providing service for people: We are a team of people providing service for people. We are part of our socio‑business project and the success of the company is our success.
- A more caring and solidary society: Change starts within at Orona. We take care of our people by promoting equality, diversity and ensuring a quality of working life in accordance with our cooperative principles.
- Ethical and sustainable management model: Our management model based on ethical values respects a sustainable, inclusive model of society that promotes social and cultural initiatives as an integral part of it.
75% Energy Reduction
Energy Efficiency Achievement
Significantly reduced energy consumption across the entire value chain, demonstrating a strong commitment to sustainability.
85% Electricity Savings
Net-Zero Elevators
Elevators in Orona Zero building achieve net-zero energy consumption thanks to advanced storage systems and photovoltaic technology.
4.3M MJ Annual Consumption
Orona Zero Building Efficiency
The building's annual energy consumption reflects a highly optimized design, incorporating renewable energy sources and efficient systems.
31K Ton CO₂ Embodied Energy
Carbon Footprint Milestone
The building's embodied energy highlights a significant investment in materials and construction methods with lower environmental impact.
- Aligned with UN Global Compact and SDGs across 12 relevant goals.
- ISO 14064 certified annual carbon-footprint calculation with commitment to yearly emissions reduction.
- Environmental Product Declarations (EPD) for Orona Next models under ISO 14025 based on life‑cycle assessments.
- First lift company worldwide certified in Ecodesign ISO 14006.
- Orona Ideo buildings (e.g. Orona Zero) certified LEED Gold and BREEAM Excellent; features include district heating‑cooling using solar, geothermal, biomass, PV panels.
- Member of Basque Ecodesign Center since 2016; implementing green procurement, GRI‑level standards, carbon footprint limits, CO₂ compensation.
- Promotes equality and diversity as part of cooperative principles.
- Ensures quality of working life through internal social-cooperative model.
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