A leading UK housebuilder, creating high-quality homes and communities across the UK.
Inspect and remediate home defects, coordinating with support teams to resolve issues.
8 days ago ago
Junior (1-3 years)
Full Time
Leatherhead, England, United Kingdom
Field
Company Size
10,000 Employees
Service Specialisms
Property Development
Construction services
Design
Project Management
Engineering
Architecture
Technical Services
Sector Specialisms
Residential
Role
Description
material sourcing
work inspection
remedial works
progress reporting
collaboration
process improvement
Builds relationships with other functions and works collaboratively with them to resolve issues and prevent re-occurrence.
If required, sources materials cost effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative
Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
May carry out inspections of potential remedial works in order to understand if work is required, what needs doing and how many people will be required
Acts as an inspiring role model across the team in the delivery of great customer service
Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry-lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative
Keeps up to date
Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
Keeps the Customer Support Coordinators updated of progress on customer remediation works
Requirements
city & guilds
driving licence
housebuilding
problem solving
customer service
resilience
Proven ability to work independently, prioritise work and take initiative to find solutions to problems
Always demonstrates positive behaviour when discussing or interacting with customers
Experience of other trades than carpentry and painting
Clean driving licence.
Qualified City & Guilds carpenter or painter
Proven ability to remain calm, measured and resilient in challenging situations
Previous experience of working in the housebuilding industry
Able to demonstrate ability to work flexibly, efficiently and reliably
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Specializes in creating new communities, developing residential and mixed-use projects across the country.
A diverse portfolio includes affordable housing, family homes, and premium developments tailored to various customer needs.
Works with local authorities and communities to design homes that blend seamlessly into their surroundings.
Focuses on sustainable development, emphasizing energy-efficient homes.
Known for delivering homes on time, providing quality and reliability in construction.
Known for excellent customer service, ensuring homes meet the highest standards.
Plays a significant role in the housing sector, influencing the growth and development of the UK property market.
Culture + Values
We put people first.
We act with integrity.
We strive for excellence.
We are passionate about delivering quality.
We are collaborative.
Environment + Sustainability
Targeting net zero carbon emissions by 2050.
Pioneering the use of renewable energy sources in our developments.
Inclusion & Diversity
Committed to increasing representation of underrepresented groups in management.