Customer Support Operative

Description

• Builds relationships with other functions and works collaboratively with them to resolve issues and prevent re-occurrence.
• If required, sources materials cost effectively, with the agreement of the Customer Support Manager or Senior Customer Support Operative
• Always engage with customers in a professional manner so they are assured we have understood their problem and trust that we will act to resolve this quickly
• Identifies gaps in their customer engagement ability (verbal and written) and takes responsibility for the continuous improvement of these
• Takes responsibility for their own development by asking for feedback on their performance to ensure ongoing improvement
• May carry out inspections of potential remedial works in order to understand if work is required, what needs doing and how many people will be required
• Acts as an inspiring role model across the team in the delivery of great customer service
• Undertakes remedial works that might encompass a range of trades e.g. carpentry, painting, dry-lining, and any other remedial works as requested by the Customer Support Manager or Senior Customer Support Operative
• Keeps up to date
• Identifies ways of working that could be more efficient and/or cost effective and puts forwards ideas for improvement
• Keeps the Customer Support Coordinators updated of progress on customer remediation works

Requirements

• Proven ability to work independently, prioritise work and take initiative to find solutions to problems
• Always demonstrates positive behaviour when discussing or interacting with customers
• Experience of other trades than carpentry and painting
• Clean driving licence.
• Qualified City & Guilds carpenter or painter
• Proven ability to remain calm, measured and resilient in challenging situations
• Previous experience of working in the housebuilding industry
• Able to demonstrate ability to work flexibly, efficiently and reliably

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance