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Mister Sparky Electric

Contact Center Customer Service Representative

Company logo
Mister Sparky Electric
Franchise network offering licensed electricians and full electrical services with strong support.
Customer service representative responsible for scheduling appointments, resolving customer concerns, and maintaining clear communication with technicians, dispatchers, and managers in a fast-paced contact center environment.
13d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Lowell, AR
Office Full-Time
Company Size
1,001 Employees
Service Specialisms
Residential electrical services
Commercial electrical services
Electrical maintenance
Electrical repair
Electrical replacement
Sector Specialisms
Residential
Commercial
Role
What you would be doing
customer support
collaborate
dispatch software
appointment management
task management
customer service
  • Make a real impact every day by helping customers and supporting the operations team
  • Communicate clearly with service technicians, dispatchers, operations managers, and fellow CSRs
  • Accurately enter and update information in dispatching/scheduling software
  • Ensure all daily appointments are properly scheduled and confirmed
  • Manage multiple tasks and stay organized in a busy, fast-paced environment
  • Resolve customer concerns professionally and escalate issues when necessary
  • Answer incoming calls and assist customers with scheduling, rescheduling, and general inquiries
What you bring
communication
fast-paced
organized
detail oriented
dispatch software
customer service
  • Strong verbal and written communication skills
  • Office-based position with regular phone and computer use
  • Ability to work nights, weekends, and holidays as required
  • Experience working in a fast-paced, high-call-volume environment
  • Requires the ability to stay organized and multitask throughout the day
  • Fast-paced environment, especially during busy seasons or high-demand periods
  • Must pass a background check and drug screening
  • Familiarity with dispatch or scheduling software (e.g., ServiceTitan or similar)
  • Excellent attention to detail and time management
  • Reliable attendance and punctuality
  • Basic computer skills and ability to learn new software (training provided)
  • Previous experience in customer service, dispatch, or call center roles
Benefits
  • Health insurance
  • Opportunities for growth and advancement
  • Paid time off
  • Hourly pay plus performance bonuses or incentive pay
  • Paid time off and paid holidays
  • Health, dental, and vision insurance (for full-time employees)
  • 401(k) or retirement plan
  • Work in a stable company where your contributions are appreciated
  • Opportunity for advancement
  • Dental insurance
  • Competitive pay, strong benefits, and room to grow
  • Vision insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • must pass a background check
Company
Overview
$3.8M
Average Gross Revenue
Franchise territories achieve an average gross revenue of $3.8 million.
5-7%
Same-Store Growth
Franchise territories experience consistent same-store revenue growth of 5-7% annually.
Founded 1996
Company Origin
The company was established in 1996 with a commitment to punctual, licensed electrical services.
2006
Franchising Expansion
Began franchising in 2006, expanding across the U.S. under the Authority Brands umbrella.
  • Franchisees benefit from proprietary tools—from training academies to business software and marketing coaches—ensuring reliable operations.
  • Typical projects span electrical repairs, panel upgrades, installations, and emergency service, driven by a 100% satisfaction guarantee.
  • Their standout appeal lies in combining local service independence with national brand strength and economies of scale.
Culture + Values
  • We are committed to providing reliable, efficient, and safe electrical services.
  • Our team is dedicated to exceeding customer expectations.
  • We operate with integrity, honesty, and transparency.
  • We prioritize the safety and well-being of our employees and customers.
  • We take pride in our craftsmanship and professionalism.
  • We are committed to fostering a positive and collaborative work environment.
Environment + Sustainability
By 2050
Net-Zero Emissions Target
The company is committed to achieving net-zero emissions by 2050 as part of its sustainability goals.
  • Focuses on reducing energy consumption and promoting eco-friendly electrical solutions.
  • Encourages the adoption of energy-efficient technologies and practices in its operations.
  • Committed to reducing its carbon footprint through the use of sustainable products and services.
Inclusion & Diversity
  • Fosters an inclusive work environment where all employees are valued and respected.
  • Committed to providing equal opportunities for all employees, regardless of gender or background.
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