Order Entry Specialist
Fellowes Brands
Manage order entry, ensure accuracy, and provide customer service using NetSuite & Salesforce
4 days ago ago
$21 - $23
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Mesa, AZ
Office Full-Time
Company Size
1,400 Employees
Service Specialisms
Records storage solutions
Business machines
Workspace management products
Air purification systems
Mobile technology accessories
Workspace wellness consultation
Ergonomic services
Modular office interiors
Sector Specialisms
Home Office
Workplace
Mobile Technology
Commercial
Small Office
Connected Air Purification
Role
What you would be doing
salesforce crm
netsuite entry
order verification
pricing review
kpi tracking
customer support
- Obtain and verify all customer provided names, addresses, shipping instructions and billing information, part numbers, pricing, and specifications of materials prior to entry.
- Request any missing documentation.
- Utilize Salesforce CRM to manage, document and track customer cases, ensuring accurate and complete case records.
- Confirm order matches the end user PO/Quote – Line by line if necessary.
- Provide occasional customer service support including providing tracking information, acknowledgments, and order status updates.
- Maintain a strong understanding of industry programs, including list pricing, discounts, special pricing agreements, government contracts, spiffs, and commissions.
- Confirm all documentation that is required is present.
- Review final sales order for accuracy and clarity before entry.
- Identify any discrepancies requiring deductions from dealer overages and ensure all are properly explained to the dealer.
- Resolve issues related to special pricing agreements by collaborating with relevant stakeholders, such as the Regional Vice President or Customer Solutions Specialist.
- Serve as the primary contact for customer purchase order submissions, accurately entering orders into NetSuite according to established guidelines to meet customer expectations and company standards.
- Build and maintain strong relationships with internal and external customers, demonstrating a customer-obsessed approach.
- Confirm pricing matches the vertical markets guidelines.
- Review orders against purchase orders, identifying discrepancies in quantity, pricing, and billing information.
- Responsible for ownership of key performance indicators (KPI's) - understanding, tracking and monitoring your performance against them.
What you bring
salesforce
netsuite
excel
outlook
detail‑oriented
teamwork
- The ability to sense and respond to the spoken and unspoken needs of customers.
- Experience in Salesforce CRM support cloud preferred.
- Exceptional attention to detail, organization, time management, and follow-through skills are a must.
- Must be able to communicate and interface with internal teams and external partners effectively via phone, e-mail or face-to-face as required.
- Computer Skills: Intermediate knowledge and use of NetSuite, Salesforce, Microsoft Outlook, Microsoft Work, and Microsoft Excel.
- Must be able to work well on a team as well as autonomously within this role.
- Ability to quickly learn company’s product line and various policies.
- Ability to maintain a high level of professionalism in tense situations.
- Ability to work independently and manage workload queue by prioritizing tasks to ensure timely and accurate completion. Must proactively follow up on outstanding items and escalate issues to the Supervisor when necessary.
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Interview process
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Company
Overview
Founded in 1917
Company Origin
Established in 1917 when the Bankers Box was first introduced.
Established in 1983
Company Name Change
Transitioned into Fellowes after diversifying product offerings.
24+ Global Locations
International Presence
Operates across 24+ global locations, demonstrating widespread reach.
12,000 Sq Ft Center
Chicago Experience Center
Opened a 12,000 square foot facility in Chicago in 2023.
- Expanded beyond storage solutions following its inception.
- Built regional manufacturing plants by the 1960s.
- Converted into Fellowes after diversifying into shredders, laminators, and related items.
- Entered Europe, Asia, and Australia during the 1990s, continuing under family management into the fourth generation.
- Blends business machines, modular walls, ergonomic furniture, and air purification into comprehensive solutions.
- Financially robust while maintaining private ownership.
- Offers projects ranging from equipping corporate offices with adjustable desks to setting up home offices.
- Specializes in design-centric, wellness-focused interiors through its Contract Interiors division.
- Customer-Centric
- Innovative
- Collaborative
- Integrity
- Respect
- Sustainability
- Continuous Improvement
Net Zero by 2040
Carbon Neutrality Goal
Aim to achieve net-zero emissions by the year 2040 through comprehensive sustainability initiatives.
90% Diversion Rate
Waste Management Target
Aiming to divert 90% of waste from landfills through innovative waste diversion programs.
- Reducing carbon footprint and resource consumption
- Promoting sustainable product design and packaging
- Reducing energy use in manufacturing processes
- Partnering with suppliers who share environmental goals
45% Women in Leadership
Gender Diversity
Indicates the percentage of women holding leadership roles within the organization, reflecting a commitment to gender balance and inclusion in decision-making positions.
- Commitment to an inclusive workplace with a focus on equal opportunity
- Annual diversity training for all employees
- Establishment of employee resource groups to support a diverse workforce
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