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Observability Associate
Procore Technologies
Monitor and support IT services' performance and reliability.
8d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Construction management
Project management
Preconstruction
Workforce management
Financial management
Analytics
Technical support
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
runbooks
saas monitoring
dashboards
alert configuration
performance analysis
first-line support
- Create and maintain runbooks, SOPs and documentation to support operational excellence.
- Provide observability support for enterprise SaaS applications (Workday, Salesforce, NetSuite).
- Develop and maintain dashboards to track key performance indicators such as login times, page load speeds, and API latency.
- Collaborate with Network, Cloud and Application Engineers to ensure comprehensive monitoring coverage.
- Proactively notify stakeholders about service degradation, integration failures or process errors.
- Engage with external vendor support teams to quickly troubleshoot and resolve issues.
- Configure and maintain monitoring dashboards and alerts for network devices, cloud services, and infrastructure components.
- Analyze performance metrics and logs to identify trends and potential issues.
- Act as the first line of support for incidents related to network and cloud performance issues.
- Partner with technical SMEs to drive improvements and reduce recurring issues.
What you bring
it support
networking
prometheus
grafana
itil
degree
- Background in IT Support, Helpdesk, or NOC environments.
- Strong grasp of basic networking concepts and cloud services.
- Familiarity with SaaS observability: Workday, Salesforce, NetSuite.
- Hands-on experience with monitoring tools: Prometheus, Grafana, Datadog, New Relic, or Similar
- Ability to prioritize and manage tasks in a fast-paced environment.
- Experience with ITIL/ITSM frameworks (incident, change, and problem management).
- Strong analytical and troubleshooting abilities.
- 3+ years in Observability or Monitoring roles.
- Excellent written and verbal communication skills.
- Willingness to work in a 24x5 support environment.
- Strong customer service orientation with a desire to help others.
- Ability to work cross-functionally to identify trends and improve IT services.
- Associate’s or Bachelor’s Degree in Computer Science, MIS, IT, or related field (or equivalent experience).
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Interview process
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Company
Overview
Founded 2003
Year Founded
The company was established with the goal of simplifying construction project management through innovative software solutions.
Largest Construction Tech Company
Global Ranking
Procore stands among the largest private companies in the construction technology sector worldwide.
- The company developed a cloud-based software platform designed to streamline collaboration between stakeholders in the construction industry.
- Procore’s platform includes tools for project planning, financial management, quality and safety, and field communication.
- The platform’s real-time data updates and mobile accessibility are essential for keeping projects on track, improving efficiency, and reducing costs.
- Notable clients include large construction firms and contractors that manage complex and multi-million dollar projects.
- Procore continues to innovate in the construction tech space, regularly releasing new features and integrations to enhance project management and workflows.
- They champion each other.
- They build what they believe in.
- They do the right thing.
- They take ownership.
- They focus on outcomes.
- They believe in the power of people.
2030 Target
Net Zero Emissions
Committed to achieving net zero emissions by 2030.
100% Renewable Energy
Data Centers Powered
Transitioned to 100% renewable energy for its data centers.
- Actively tracks and works to reduce emissions through energy-efficient data centers, green initiatives, and sustainable office practices.
- Encourages a sustainable work culture through the integration of green building and energy management tools.
By 2025
Gender Parity Target
The company aims to achieve gender parity across all levels of leadership.
30%
Women Globally
Women make up 30% of the workforce, with efforts to increase representation in technical roles.
- Committed to building a diverse and inclusive workforce.
- Actively measures and reports on diversity in hiring, including gender and ethnicity, and implements programs to support underrepresented groups.
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