Technical Delivery Lead

Description

• Proactively identify technical debt or inefficiencies in the platform and propose remediation paths.
• Lead the day-to-day technical operations of the salesforce support workstream, including request triage/routing, task delegation, and ensuring SLA adherence.
• Independently drive small to medium-sized initiatives that fall outside core support or major projects (e.g. system clean-up, automation improvements, refactoring legacy workflows).
• Own and improve support processes to streamline operations, enhance response quality, and ensure consistent, timely delivery of Salesforce solutions.
• Coordinate release planning and deployment readiness for support-driven changes, ensuring documentation and testing are complete.
• Contribute to process improvements that reduce manual work, increase ticket throughput, and align with Salesforce best practices.
• Act as a liaison between support stream, enhancements team, and project teams working to improve coordination and collaboration across our broader team.
• Review and validate the support team’s work for completeness, standards adherence, and platform fit.
• Respond to audit requests and provide supporting evidence (e.g., change logs, deployment records, user access history) in a timely and accurate manner.
• Serve as the technical escalation point for complex issues raised by team members.
• Own and deliver technical solutions for non-sprint work such as automations, permission changes, data fixes, or small enhancements.
• Review incoming tickets for completeness and technical feasibility, ensure prioritization is aligned with business needs, and route or scope work accordingly.
• Elicit and translate business and stakeholder requirements into Salesforce solutions using both declarative and programmatic approaches (Flows, Apex, LWC, etc.).
• Monitor work queues, review ticket updates, and drive accountability for timely and high-quality delivery.
• Provide updates on support capacity, performance metrics, and risks or blockers.
• Guide and mentor team members on Salesforce development practices, business context, and delivery quality.
• Partner with the IT Compliance Manager to support SOX compliance efforts related to the Salesforce platform.
• Generate and validate user access and permissions reports as part of recurring audits and access reviews.

Requirements

• Strong hands-on experience with Salesforce configuration (Flows, validation rules, etc.), Apex, Lightning Web Components, and platform tools
• Demonstrated ability to work across both support/ticket streams and project environments
• Experience working in a follow-the-sun support model
• Exposure to related systems such as Certinia (FinancialForce), marketing automation platforms (HubSpot, Marketo), or integration middleware (Boomi, etc)
• Comfortable working in Agile or hybrid delivery models with business stakeholders and technical partners
• Strong communication and documentation skills, especially when working across distributed teams
• Strong understanding of Salesforce security, permission models, and best practices for enterprise platform governance
• Experience with Salesforce DevOps tools (e.g. Flosum, Copado, Gearset, AutoRABIT)
• 5+ years of experience in Salesforce development, platform administration, or technical delivery roles
• Familiarity with integration concepts (AppExchange, REST APIs, middleware tools) and ability to troubleshoot data flows across systems
• Prior experience coordinating or leading Salesforce teams, including triage, delegation, and delivery tracking
• Salesforce certifications such as Administrator, Platform App Builder, Platform Developer I or II, Service Cloud Consultant, Sales Cloud Consultant, or similar
• Experience managing SLA-bound work queues and balancing competing inbound requests

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance