Results-driven. This position will be responsible for the entire collections program
Respond to resident inquiries and resolve resident complaints
Receive and enter payments into our property management system as well as other administrative duties
Make outbound prospect calls and track prospects in our property management system
Enforce and maintain community rules and regulations
Work with prospects and applicants through the residency application prospects to include: showing of homes, submission of residency applications, prepare, submit, and execute lease documents
Requirements
microsoft
collections
accountability
communication
organized
calmness
Ability to remain calm in highly emotional or confrontational situations
HIGH accountability and follow-through/follow-up
Computer skills, including Microsoft products
Highly organized
Prior experience in a collections role in a residential or MH setting
Highly organized and disciplined
Excellent communications skills
Familiar with Michigan legal process and eviction process
Comfortable with difficult conversations
Self-motivated, proactive and able to follow directions well
Bending, kneeling, stretching, squatting, walking, and lifting up to fifteen (15) pounds, and lifting over fifteen (15) pounds occasionally
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre‑employment drug test and background check required for all applicants.
Company
Overview
Fortune 500
Backed by Fortune-500
The company benefits from backing by a Fortune 500 company, ensuring financial stability and resources.
100 sites
Minimum Park Size
Their projects typically involve manufactured home parks with at least 100 sites.
Based in Glen Allen, VA, the company specializes in acquiring and operating manufactured housing communities.
Operates as a subsidiary of Markel Ventures, benefiting from internal financing.
Acquisition strategy prioritizes park-owned homes, contemporary site standards, and public utilities.
Ensures swift closings with no financing contingencies thanks to Markel’s resources.
Provides online tenant portals for payments and service requests, enhancing resident interactions.
Emphasizes honesty in offers and minimizes due diligence delays.
Culture + Values
Building strong communities by investing time, energy, and resources.
Fostering win-win partnerships with employees, customers, vendors, and shareholders.
Attracting, retaining, and rewarding employees who align with company culture.
Embracing humility, curiosity, and continuous improvement.
Maintaining unwavering honesty and integrity in all actions.
Acting as responsible stewards by making prudent use of resources.
Guarding reputation through the way they operate and achieve success.
Environment + Sustainability
2050 Net-Zero
Global Emissions Target
Aim to support governments in achieving net-zero emissions by 2050.
1M Tonnes
GHG Emission Reduction
Commitment to reduce customer GHG emissions by 1 million tonnes via low-carbon fuel production by 2026.
40% GHG Reduction
Marketing Business Goal
Aim to cut GHG emissions from marketing operations by 40% per site by 2030.
15% Per Barrel
Refining Emissions Goal
Target to reduce GHG emissions from refining operations by 15% per barrel by 2030.
Published 'Drive to Zero' sustainability report with targets including zero safety incidents, zero spills, zero tolerance for corruption.
Target to help governments achieve net-zero emissions by 2050.
Inclusion & Diversity
No publicly available DEI strategy or gender‑diversity statistics disclosed on official channels.