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Regional Service Manager - Fire & Security
Marlowe Fire & Security Group Recruitment
Regional Service Manager for Fire & Security team with responsibility for operational service delivery, meeting PPM compliance targets, regional P&L, performance reviews, managing lead engineers and schedulers, service docket reviews, weekly reporting, cost management, customer escalation, health and safety compliance, subcontractor management, and customer ownership.
20d ago
£45,000 - £48,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Exeter, England, United Kingdom
Field
Company Size
5,332 Employees
Service Specialisms
Fire Protection
Security Systems
Staff Safety Solutions
Monitoring
Compliance
Design, Install and Commission
Planned Preventative Maintenance
Alarm Monitoring & Connected Services
Sector Specialisms
Commercial
Residential
Industrial
Government
Infrastructure
Energy
Transport
Utilities
Role
What you would be doing
team management
health & safety
customer ownership
performance reporting
service quality
ops management
- To chair and hold regular management team meetings for the regions, detailing best practices and ensuring all members of the team have an opportunity to develop
- To monitor Health and Safety Compliance - completion of toolbox talks, health and safety audits (PPE, Ladder, vehicle etc.), reporting accidents, near misses and dangerous occurrences
- Take ownership of all customers in relation to all aspects of service delivery
- Weekly reporting on engineer performance, customer service delivery within your region and C4W status of jobs
- Service docket reviews for every completed engineer job per day to determine if further customer support is required, paying particular attention to further action calls raised
- Management of the regional scheduler(s) for your region to ensure efficient labour deployment on a postcode analysis and planning basis, and ensuring deployment of engineers on call-out works within the SLA of customers or NSI response times
- Management of the Lead Engineers to deliver a first-class service to all our customers whilst clearly delegating the lead engineer's responsibilities of day-to-day management of regional engineers
- Performance reviews of all regional engineers and competency reviews to support training requests
- To ensure first-time fix rates of 85% within your region based on good stock control, analysis of customer equipment, and sufficient technical training
- Audit and authorise service department running costs, Inc. Time sheets, expenses, parts ordered, commissions, and fuel expense
- Responsible for Regional P&L and profitability in accordance with agreed target parameters
- To be responsible and accountable for the operational service delivery in your region, meeting PPM compliance targets and ensuring adherence to the corrective SLA's of customers and the NSI
- Ensuring sufficient and efficient resourcing of suitably skilled and qualified engineers to deliver on the company's commitments to its customers
- Complete management of subcontractors utilised within your region
- To act as escalation for customer needs, complaints, and concerns with a sense of urgency
What you bring
similar experience
field experience
management skills
assertive professional
communication skills
industry experience
- Experience in working in a similar role previously
- Ideally, you will have experience in the field and be comfortable getting stuck in where needed.
- Enthusiastic and effective man management skills
- You will be professional, Assertive, and have a positive approach whilst also be comfortable in having the difficult conversations when required
- Experience of managing a large group of fire & security service engineers and ideally, you will have experience in managing a team remotely
- Excellent communicator with experience of managing an effective service team with proven results
- You will have experience within the fire and security industry
- Experience of working in a challenging/fast-paced environment
- Paid Refer A Friend Scheme
- Attractive Bonus Scheme - up to £8,000 per annum
- Additional Day holiday for each full year of completed service
- Mental Health & Well-being Scheme
- 4 x Life Assurance
- Company Laptop & Mobile Phone
- Development and progression opportunities
- Royal London Pension Scheme
- Employee Recognition Scheme
- Company Car & Fuel Card
- Basic Salary £45,000 - £48,000 Subject to experience
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- unfortunately, visa sponsorship is not provided
- right to work check is mandatory
People also searched
Company
Overview
Founded in 2016
Year of Establishment
The company emerged as the recruitment arm of Marlowe plc in 2016.
Over 25 Brands Acquired
Brand Expansion
The company has integrated over 25 specialist brands to strengthen its recruitment capabilities.
- They independently operate 24/7, staffing roles in fire detection, suppression, integrated security, and remote-monitoring systems.
- Placements include service engineers, risk assessors, 3D CAD designers, and project managers on multi-disciplinary sites.
- They cater to sectors such as commercial, residential, industrial, and transport infrastructure.
- Their story highlights growth through brand acquisition and delivering critical safety solutions on iconic structures.
- Integrity - We operate with honesty and openness, doing the right thing at all times.
- Customer Focus - Our customers are at the heart of everything we do.
- Teamwork - We believe in collaboration, communication, and mutual respect.
- Innovation - We are always looking for ways to improve and stay ahead in a fast-evolving industry.
- Excellence - We strive for the highest standards in everything we do.
2050
Net Zero Commitment
The company has set a goal to achieve Net Zero emissions by the year 2050, demonstrating a strong commitment to sustainability.
- Focusing on reducing energy consumption and waste across operations.
- Improving the sustainability of its products and services.
- strives to create a diverse and inclusive workplace
- focused on ensuring equal opportunities for all employees
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