Leasing Agent

Description

• Serve as the primary contact for applicants and prospects while escalating calls to the Assistant Property Manager or Property Manager only if needed.
• Foster positive relationships with applicants, prospects, vendors and staff by addressing concerns promptly and professionally while noting communications in property software.
• Create and complete work orders & projects to assist the move out/turnover/move in process, including pre-move in inspections.
• Report accidents/emergencies immediately by completing an incident report.
• Respond to emergency calls during and after normal work schedule, as requested.
• Create digital marketing content to improve company and properties’ online presence.
• Assist in administrative tasks such as copying/printing/scanning documents, mailing letters, posting notices, data entry and keeping the office clean and organized.
• Assist or complete property bill backs for advertising, marketing, commissions, etc.
• Complete any requested reports regarding leasing statistics.
• Meet with prospects, conduct showings and utilize sales techniques to close the deal by getting prospects to complete an application and move in.
• Offer marketing suggestions as well as market available units by setting a market rent, writing a marketing description, post photos, floor plans, videos and 3D tours that meet high quality standards and are compliant with local, state and federal laws.
• Work to reduce vacancies in a timely manner by inspecting units to ensure they are ready for move in, answer guest cards promptly, schedule and conduct leasing tours, collect and screen applicants, prepare move in paperwork and complete the move in process.
• Maintain accurate information in property management system.

Requirements

• Strong communication skills (written and verbal), including the ability to use tact and diplomacy in sensitive situations, while maintaining confidentiality.
• Excellent customer service and interpersonal skills.
• The ability to lift up to 30 lbs. is occasional.
• Valid Driver’s License, active insurance and reliable transportation if employed at multiple properties or living offsite and required to participate in the rotating on-call program.
• Minimum 1 year experience in leasing, advertising, marketing, sales or related role.
• Minimum 1 year experience in leasing, property management, or related role.
• Knowledge and understanding of Fair Housing regulations both federally and locally.
• The ability to sit, stand, walk and climb stairs is frequent.
• Proficient use of office equipment such as laptop, printer, scanner, etc. and Microsoft Office software, such as Teams and Outlook.
• Proven sales ability.
• Strong attention to detail.
• Experience in properly setting priorities, managing time to meet deadlines and organizing tasks & projects.
• Consistent typing speed of at least 30 words per minute.
• Experience with or ability to learn CRM, photo editing or property management software programs, such as Adobe Photoshop, AppFolio, Avid and/or ShowMojo.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance