COMMUNITY MANAGER - Regency Pointe I/II

Description

Reporting to the Regional or Area Manager, the Community Manager provides full oversight of the assigned property and leads the community associates. Responsibilities include mentoring staff, ensuring they understand and support the corporate mission, and delivering outstanding customer service to residents.

The incumbent will manage all aspects of property operations, from leasing and marketing to rent collection, budgeting, and maintenance coordination. They will also handle landlord‑tenant relations, vendor compliance, and the preparation of annual operating budgets.

• Provide full oversight of the assigned property
• Supervise and train community associates
• Evaluate associate performance and conduct annual reviews
• Counsel underperforming associates with constructive feedback
• Create a positive, welcoming environment for residents and staff
• Attract, screen, and select prospective residents according to regulations
• Monitor market conditions affecting leasing and operations
• Develop and execute marketing and advertising campaigns for leasing
• Assist in developing and implementing resident services programs
• Maintain sound rent collection procedures and follow up on delinquent accounts
• Deliver rent deposits to the bank and submit required documentation
• Oversee security deposit administration, including inspections and refunds
• Participate in preparing the annual operating budget and maintain budgetary guidelines
• Monitor landlord‑tenant relations and mediate disputes as needed
• Use maintenance software to track service requests and review reports
• Conduct walk‑throughs and follow up on vendor work on site
• Inspect apartments for move‑in condition and turnover status
• Inspect property grounds, office, community rooms, and amenities for cleanliness and maintenance
• Ensure contractors/vendors receive Vendor Compliance approval before work and monitor their activities
• Motivate team members to achieve company goals
• Handle interruptions in a fast‑changing, multitasking environment
• Prioritize information accurately with high attention to detail
• Provide excellent customer service and professional communication via email, phone, or in person
• Access all areas of the property, including multilevel structures, with or without an elevator
• Communicate effectively with applicants, residents, vendors, and supervisors

Requirements

Royal American Companies is seeking an experienced Community Manager for its Regency Pointe I property in Foley, AL. The full-time position offers a salary range of $55,000 to $58,000, requires a high school diploma or equivalent, and includes local travel as needed. The role operates on a day shift with occasional evenings and weekends.

Successful candidates must exhibit strong leadership, communication, and decision‑making skills, be able to thrive in a fast‑changing, multitasking environment, and possess a solid understanding of multifamily management, budgeting, and asset operations. Excellent written and oral communication, creativity, and a results‑oriented mindset are essential. They must also provide excellent customer service and maintain professional communication across all channels.

A high school diploma or equivalent is required, along with a property or community manager license where applicable. Preferred qualifications include three years of property management experience, familiarity with affordable‑housing programs such as HUD or Tax Credit, and certifications such as ARM or CAM.

The role involves independent travel, access to all areas of the property, and a minimum of seven hours of computer work per day. Candidates must hold a valid driver’s license and be able to communicate effectively with residents, vendors, and supervisors.

• Maintain familiarity with accounts payable procedures
• Demonstrate strong leadership, communication, and decision‑making abilities
• Understand multifamily management, asset operations, personnel management, and budgeting
• Exhibit creativity and sound business judgment
• Be proficient with computer applications and property management software (OneSite preferred)
• Hold a High School Diploma or equivalent and a property/community manager license where required
• Preferably have three years of property management experience
• Experience in affordable housing, Tax Credit, HUD, or Rural Development is preferred
• Preferred certifications: ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager)
• Travel independently for property business; possess a valid driver’s license
• Work at a computer for a minimum of seven hours daily, standing or sitting

Benefits

• Work flexible schedule, including evenings and weekends

Training + Development

Interview process

Visa Sponsorship

Security clearance