Technical Support Engineer - Electrical Engineer - Houston, TX - NA Region (f/m/x)

Description

• Document customer interactions.
• Develop tailored instruction guides to support troubleshooting and product use.
• Support continuous improvement of component repair methods and capabilities.
• Assist engineers with technical issues and recommend solultions.
• Assist technicians in troubleshooting OMICRON test equipment.
• Diagnose mechanical, hardware, software, and systems failures using established procedures.
• Support Application Engineers during customer site visits.
• Participate in company promotional activities (fairs, exhibitions, conferences, etc.).
• Collaborate closely with Application Engineers and other Technical Support Engineers to increase knowledge and ensure prompt resolution of customer issues.
• Provide timely and effective technical support to customers through phone and email communication.
• Identify, document, and recommend improvements to existing procedures and tools to enhance customer satisfaction.
• Develop and implement resolutions to identified problems, and follow standard practices and procedures.

Requirements

• Enjoy working in a small team environment.
• Attention to detail and strong problem-solving skills.
• Excellent command of written and spoken English and excellent presentation skills.
• Must be able to see, hear, speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of large objects more than 50 pounds, and operating office equipment; Frequent sitting, occasional bending and kneeling.
• Quickly adapt to new processes, system enhancements and workflow changes.
• Available to participate in company's promotional activities (fairs, exhibitions, conferences, etc).
• General knowledge of power systems, especially in the fields of power system protection and network equipment.
• Experience working with Windows operating system.
• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate.
• At least 3 years’ experience in related field preferred.
• Reliable work style with self-initiative.
• Bachelor Degree in Electrical Engineering, Electronics required.
• Experience in customer support preferred.
• General knowledge of firewall protection and IT networks infrastructure preferred.

Benefits

• Having fun while working as a part of a professional team
• Our extraordinary corporate culture and strong commitment to a healthy 'work-life-balance'
• Not just offering a position, but an opportunity for growth and development in a international multi-cultural company
• Offering an attractive benefit package

Training + Development

Interview process

Visa Sponsorship

Security clearance