Senior Manager, Operational Readiness

Description

• Stay current on new features, tips, and best practices, proactively sharing updates with teams.
• Act as Suffolk’s Procore process expert, with a deep understanding of the nuances, workflows and keystrokes of the system:
• Serve as a trusted advisor and SME for the creation of all operational training content. Conceptualize, develop, and deliver on key operational training materials.
• Provide hands-on, role-specific coaching and guidance (often in person) to help teams effectively deliver the Suffolk Way.
• Monitor and report on the effectiveness of coaching efforts, refining delivery methods based on feedback.
• Develop and deliver process-focused trainings that bring Suffolk’s Operations Playbook to life, translating best practices into practical, actionable steps for project teams.
• Design, deliver, and continuously improve operational trainings to support emerging markets and sectors, ensuring teams are equipped for success.
• As needed, provide technical support and training on core systems (Procore, Autodesk, etc.) with regards to operational processes.
• Support projects at critical milestones, such as startup and closeout, by partnering with Ops Ex and regional leaders to ensure alignment with process requirements and company standards.
• Provide coaching on how to maximize Procore’s capabilities in alignment with Suffolk’s operational playbook.
• Identify opportunities for process improvement by gathering feedback, best practices, templates, and tools from project teams, and collaborate with the Process Excellence team to design, implement, and share enhanced processes with the appropriate stakeholders.
• Drive process adherence across all Operations Excellence processes through the consistent reinforcement of SOPs through coaching
• Support ongoing Ops Ex initiatives as required.

Requirements

• Proven experience leading teams in a construction management setting.
• Excellent communication and interpersonal skills.
• Strong understanding of Suffolk project management processes and best practices.
• Strong problem-solving and analytical skills.
• Willingness to self-reflect and learn new skills related to coaching and facilitating teams.
• Bachelor's degree (or commensurate experience) in construction management or related field.
• The Senior Manager should be a self-starter who is ready to roll up their sleeves and make an impact, able to take a step back and think through the big picture to choose the best solution, highly collaborative, detail-oriented, organized, and able to achieve outcomes in a fast-paced environment.
• Ability to travel frequently to project sites.
• 8–10 years of progressive experience in construction management, overseeing projects from planning through completion.
• Strong leadership and team management skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance