Customer Service Representative at Vortex Doors in Knightdale, NC | Kablio

Role

Description

dispatch

product knowledge

problem solving

documentation

customer service

Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.

Requirements

high school

crm

microsoft office

problem solving

communication

customer service

High school diploma or equivalent.
Ability to work effectively in a team and handle high-stress situations with professionalism.
Noise level is moderate in an office environment.
Strong problem-solving and decision-making abilities.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to work in a fast-paced environment and able to prioritize tasks.
Attention to detail and accuracy in data entry.
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to walk short distances and sit for prolonged periods of time.
Excellent communication and interpersonal skills.
Patience, empathy, and a customer-centric mindset.
Position requires you to be available to work in the office, not remotely
2+ years of customer service experience, business to business highly preferred.

Benefits

Recognitions and Rewards
Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Career Advancement opportunities
Positive Work Environment
Hourly salary based on experience

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1937 Founded

Year Founded

The company was established in Los Angeles in 1937 under the name LASSCO.

300M Revenue

Annual Revenue

The company currently operates with annual revenues around $300 million.

5 Acquisitions

New Locations

In 2024 alone, the company added five new locations through strategic acquisitions.

400+ Trucks

Service Fleet

The company operates with a fleet of over 400 stocked service trucks.

Typical projects range from hangar doors and warehouse roll-up systems to storefront glass, fire door inspections, access control, dock equipment, and specialty openings.
Its core strengths lie in fast, same-day response from self-performing centers and highly trained technicians.
Unusual fact: The company’s roots trace to bomb-shelter blast door manufacturing during wartime, setting a legacy of heavy-duty engineering.

Culture + Values

Quality - We are committed to the highest standards in everything we do, ensuring the safety and reliability of our products.
Innovation - We embrace innovation to drive improvement, delivering advanced, efficient solutions.
Customer Focus - Our customers’ needs are at the heart of everything we do, and we provide products and services that exceed expectations.
Collaboration - We work together to deliver better solutions and achieve common goals.
Sustainability - We are committed to sustainable practices in our products, processes, and solutions, helping to reduce environmental impact.

Environment + Sustainability

Net zero by 2050

Carbon Emissions Target

Aiming to achieve net zero carbon emissions to enhance environmental sustainability.

Improving sustainability through energy-efficient designs and manufacturing processes.
Sustainable product design featuring recyclable materials and energy-efficient technologies.
Continuous enhancements in waste reduction and recycling within production facilities.
Collaborations with industry leaders to promote green building practices and reduce environmental impact.

Inclusion & Diversity

Committed to creating an inclusive workplace that values diverse perspectives and backgrounds.
Aims to enhance gender diversity in leadership roles and across all levels of the workforce.
Provides equal opportunities for growth and professional development to all employees.

Articles

Customer Feedback

Industries We Serve

Reddit: Vortex recommended in Denver

Role

Description

dispatch

product knowledge

problem solving

documentation

customer service

Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.
Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
Customer Interaction: Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.

Requirements

high school

crm

microsoft office

problem solving

communication

customer service

High school diploma or equivalent.
Ability to work effectively in a team and handle high-stress situations with professionalism.
Noise level is moderate in an office environment.
Strong problem-solving and decision-making abilities.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to work in a fast-paced environment and able to prioritize tasks.
Attention to detail and accuracy in data entry.
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
Must have the ability to walk short distances and sit for prolonged periods of time.
Excellent communication and interpersonal skills.
Patience, empathy, and a customer-centric mindset.
Position requires you to be available to work in the office, not remotely
2+ years of customer service experience, business to business highly preferred.

Benefits

Recognitions and Rewards
Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO
Career Advancement opportunities
Positive Work Environment
Hourly salary based on experience

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1937 Founded

Year Founded

The company was established in Los Angeles in 1937 under the name LASSCO.

300M Revenue

Annual Revenue

The company currently operates with annual revenues around $300 million.

5 Acquisitions

New Locations

In 2024 alone, the company added five new locations through strategic acquisitions.

400+ Trucks

Service Fleet

The company operates with a fleet of over 400 stocked service trucks.

Typical projects range from hangar doors and warehouse roll-up systems to storefront glass, fire door inspections, access control, dock equipment, and specialty openings.
Its core strengths lie in fast, same-day response from self-performing centers and highly trained technicians.
Unusual fact: The company’s roots trace to bomb-shelter blast door manufacturing during wartime, setting a legacy of heavy-duty engineering.

Culture + Values

Quality - We are committed to the highest standards in everything we do, ensuring the safety and reliability of our products.
Innovation - We embrace innovation to drive improvement, delivering advanced, efficient solutions.
Customer Focus - Our customers’ needs are at the heart of everything we do, and we provide products and services that exceed expectations.
Collaboration - We work together to deliver better solutions and achieve common goals.
Sustainability - We are committed to sustainable practices in our products, processes, and solutions, helping to reduce environmental impact.

Environment + Sustainability

Net zero by 2050

Carbon Emissions Target

Aiming to achieve net zero carbon emissions to enhance environmental sustainability.

Improving sustainability through energy-efficient designs and manufacturing processes.
Sustainable product design featuring recyclable materials and energy-efficient technologies.
Continuous enhancements in waste reduction and recycling within production facilities.
Collaborations with industry leaders to promote green building practices and reduce environmental impact.

Inclusion & Diversity

Committed to creating an inclusive workplace that values diverse perspectives and backgrounds.
Aims to enhance gender diversity in leadership roles and across all levels of the workforce.
Provides equal opportunities for growth and professional development to all employees.

Articles

Customer Feedback

Industries We Serve

Reddit: Vortex recommended in Denver