Provides mentoring, coaching, and regular feedback to team members to manage conflict and improve performance.
Checks billing instructions and guest credit for compliance with hotel credit policy and ensures all transactions are handled securely.
Ensures all guests are greeted and attended to promptly, providing personalized service to enhance their experience.
Typically supervises front desk supervisors, desk agents, night audit, and concierge/bellman.
Schedule and coordinate with front office managers to ensure adequate coverage to meet operational demands.
Responds appropriately to guest complaints, solicits feedback, and fosters relationships to drive continuous improvement in guest satisfaction.
Improve guest service scores, enrollments, and other brand standard requirements.
Handles escalated guest issues and concerns with tact, empathy, and discretion, resolving them to the guest and hotels satisfaction
Acts as manager on duty for the hotel and oversees front desk operations
Assist with coordination of team members tasks to ensure they are equipped with the knowledge and skills to excel in their roles, and being a solution provider.
Assists with human resources functions, including recruiting, interviewing, orientation, training, performance planning, and associate management and counsel.
Monitor KPI’s and provide leadership guidance and support to the front office team, fostering a positive and collaborative work environment.
Requirements
fluent english
hospitality degree
front desk
guest relations
problem solving
key control
Must speak fluent English; bi-lingual in Spanish is a plus.
Must be able to multitask and make difficult decisions on the spur of the moment.
Ensures front desk staff is knowledgeable about the hotel and its amenities, trained in brand guest service and brand standards, and proficient in all front desk operations, including check-in/check-out procedures, telephone procedures, and computer systems.
College education related to hospitality, or the equivalent hotel front office supervisory experience is preferred.
Must have reliable transportation.
Must have valid driver’s license and current insurance.
Must be able to regularly work evenings and weekends.
Guest relations skills are required.
Must be guest focused while being creative and able to problem solve during challenging times.
Understands and follows policies and procedures for the hotel's key control system, ensuring compliance by all staff members.
Benefits
Generous Time Off Package
401(k) with company match
Medical, Dental, and Vision Insurance Options
Earned Wage Access (“on-demand pay”) through PayActiv
Company Paid Employee Assistance Program
Hotel Room Discounts
Supplemental Life Insurance
Company Paid Life Insurance
Company Paid Telemedicine
Perks through Benefit Hub
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Excellence in hospitality drives the company's leadership in hotel development.
Decades of experience have enabled the successful design, development, and management of diverse hotel properties.
Innovation and high service standards have made the company a leader in creating memorable guest experiences.
The portfolio spans luxury and mid-tier hotels, emphasizing comfort, quality, and exceptional service.
Projects span diverse locations, from urban centers to scenic resorts, catering to both business and leisure travelers.
Efforts are ongoing to expand reach while maintaining excellence in each development.
Culture + Values
Caring
Commitment
Excellence
Growing
Integrity
Respect
Environment + Sustainability
No public net‑zero target found on website or LinkedIn
No decarbonization goals, energy‑efficiency metrics, waste‑reduction targets, or sustainability reporting disclosed
No evidence of sustainable sourcing, green building certifications, or environmental initiatives publicly available
Inclusion & Diversity
No DEI strategy or gender-related statistics found on website or LinkedIn
No representation targets, pay equity data, demographic breakdowns, or inclusive-hiring initiatives publicly disclosed