Irving Oil
International refining and marketing company operating large refineries and fueling networks across North America and Europe.
10 days ago
$16 - $20
Junior (1-3 years)
Full Time
South Royalton, Vermont, United States
Onsite
Company Size
3,277 Employees
Service Specialisms
Sector Specialisms
Description
customer service
cash handling
transaction processing
complaint resolution
shelf restocking
store upkeep
As a Retail Associate, you will be the front‑line face of Irving Oil, greeting customers, answering phones, and ensuring every interaction reflects the brand’s high‑service standards. Success in this role relies on strong communication, active listening, and a collaborative spirit that supports both teammates and shoppers.
- Greet customers in person and via phone, delivering Irving’s unique service experience.
- Process product scans and payment transactions, including cash handling and audits.
- Address customer inquiries and complaints according to company policies.
- Maintain store appearance and restock shelves as needed.
Requirements
basic math
detail
communication
customer service
2 years
high school
- Demonstrate basic math, attention to detail, and strong communication.
- Possess at least 2 years of customer‑service experience and a high‑school diploma or equivalent.
Benefits
Irving Oil offers a competitive compensation package that includes an hourly wage of $16‑$20, a company‑matched 401(k), a sign‑on bonus, paid vacation, and round‑the‑clock access to an Employee & Family Assistance Program for wellness support.
- Receive competitive hourly pay ($16‑$20), company‑matched 401(k), sign‑on bonus, paid vacation, and 24/7 wellness support.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1924
Year Established
Began operations as a regional lubricant supplier.
300,000 bpd
Refinery Capacity
Operates Canada's largest refinery with a capacity of 300,000 barrels per day.
900+
Gas Stations
Maintains a vast network of over 900 gas stations across multiple regions.
$172M
Project Investment
Conducted a major refinery upgrade costing US $172 million, involving thousands of workers.
- Specializes in refining, fuel distribution, marine shipping, trucking logistics, and infrastructure development.
- Strong history of vertical integration, managing everything from refining to retail, shipping, and terminal operations.
- Notably one of the first adopters of unleaded and low‑sulphur gasoline in North America, showing early innovation.
- Privately held by the Irving family, it remains independent while evolving its assets and expanding in Europe via Top Oil.
Culture + Values
- Safety is our top priority.
- Integrity: We act with honesty and transparency.
- Teamwork: We work together to achieve shared goals.
- Excellence: We strive for continuous improvement.
- Accountability: We take ownership of our actions.
- Customer Focus: We are committed to meeting the needs of our customers.
Environment + Sustainability
Net-Zero by 2050
Greenhouse Gas Emissions Target
Aiming to achieve net-zero greenhouse gas emissions by the year 2050.
- Investing in renewable energy, including biofuels and hydrogen.
- Reducing carbon intensity in refining operations.
- Working to reduce waste and improve recycling across operations.
- Engaging in biodiversity preservation and water stewardship programs.
Inclusion & Diversity
- Aims to foster a diverse and inclusive workplace.
- Focuses on creating an environment where all employees feel valued and respected.