Field Service Technician - Portland OR

Description

• Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Conducts thorough assessments of customer assets, documenting equipment health, identifying potential issues, and providing actionable reports that help drive follow-up sales and service opportunities.
• Serve as a trusted advisor to customers, engaging directly with maintenance teams and operators to assess equipment condition and recommend proactive maintenance solutions across a large portfolio of equipment.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
• Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
• Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
• Generates written field service reports for daily activities; submit reports as required.
• Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
• Apply your technical know-how to troubleshoot equipment issues, conduct repairs and support customers in understanding how to maintain their equipment effectively.
• Foster strong, long-term relationships with customers, becoming a familiar and reliable point of contact for all their Field Service needs.

Requirements

• Experience in working alone, or in a small group and being comfortable with independence on the job.
• Willingness and ability to travel extensively domestically and internationally at a moment's notice.
• Proven experience as a field service technician or similar role in industrial equipment or heavy machinery environments.
• Excellent communication skills, both oral and written
• Strong analytical skills
• Maintains positive and professional attitude with customers.
• Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and Other Software)
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
• Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
• Honesty and integrity in all aspects of business
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.
• Capable to manage conflict and resolve issues most positively for all parties concerned.
• High school diploma or general education degree (GED); Technical Certification; or a combination of education and experience equivalent as deemed sufficient by management.
• Knowledge of electrical and electronic circuits.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance