Provides natural gas and electricity distribution to customers across Pennsylvania and surrounding areas.
Analyze and manage low-income assistance program data, reporting, and compliance.
8 days ago ago
Junior (1-3 years)
Full Time
Lancaster County, PA
Hybrid
Company Size
4,500 Employees
Service Specialisms
Natural Gas Distribution
Energy Services
Pipeline Safety
Infrastructure Maintenance
Emergency Response Services
Metering Services
Gas Supply and Procurement
Regulatory Compliance
Sector Specialisms
Natural Gas
Electric Utility
Energy
Infrastructure
Residential
Commercial
Industrial
Liquefied Natural Gas (LNG)
Role
Description
data integration
sap reporting
metrics analysis
budget tracking
contract management
auto enrollment
Utilize DHS data received to prepare marketing campaigns to solicit UGI Electric customers for CAP auto enrollment.
Create new Universal Service Program monthly reporting criteria and associated metrics for use by internal management as well as assistance with required regulatory filings.
Create, analyze, and maintain metrics for all Universal Service Programs including CAP, LIURP, Operation Share, CARES, and LIHEAP federal grants. Examples of metrics include customer participation, actual vs. budget spending, contract compliance, etc.
Ensure various marketing campaigns identified in UGI’s Consumer Education & Outreach Plan filed with the PUC are completed in a timely and accurate manner. Examples include but are not limited to; twice a year marketing for Self-Reported Low Income CAP enrollment and other targeted campaigns as needed, such as LIURP targeted messaging. Utilize SAP reporting functionality to generate targeted customers lists and partner with Digital Marketing Team to create and deploy marketing campaigns. Assist with the development of metrics to evaluate the success of the campaigns.
Work with the Business Unit and Information Technology resources to integrate data from DHS data sharing for use by the Customer Outreach Department Team, Customer Care Representatives, and Community Based Organizations to enroll customers in the Customer Assistance Program (CAP) and to recertify customers once enrolled.
Utilize DHS data received to prepare marketing campaigns to solicit UGI Gas customers not enrolled in CAP; ensure compliance with PUC Data Sharing Order.
Utilize DHS data received to pre-qualify customers to apply for LIURP and/or Operation Share grants (based on additional criteria for each program).
Additional duties as required. Manage contracts for CAP and Operation Share. Attend and participate at industry events such as PUC BeWise and Energy Association of Pennsylvania monthly meetings and annual conference. Consolidate and analyze Universal Service Program data, metrics, and create Power Point presentation slides for quarterly meetings with stakeholders and regulatory intervenors as part of the Universal Service Advisory Committee. Assist Customer Outreach Department with community (WARM) events to promote the availability of UGI’s Universal Service Programs. Assist with Base Rate Case processes including, but not limited to; coordinating responses and timely submittal of discovery brought by regulatory parties.
Track Purchase Orders and ensure appropriate funding levels exist for administrative costs for CAP and Operation Share.
Oversee analysis and completion of auto enrollment of UGI Electric customers into CAP, as well as the feasibility study of expansion to UGI Gas.
Assist LIURP team with data analysis, program coordination, and implementation efforts related to the PUC Noticed of Proposed Rulemaking taking effect in 2026.
In coordination with the Finance Team, assist with completion of annual budget templates for Universal Service Programs. Once budgets are approved and finalized, assist with tracking monthly variances.
Requirements
sap
excel
powerpoint
program management
bachelor's
communication
Level I – Entry level, analysis and program management experience and/or Utility experience preferred
Ability to work cross-functionally and assist management drive projects to completion.
Ability to collect, understand, and analyze customer programs and communicate to management the impact this data will have on the success of the Universal Service Programs. Experience with SAP (or similar ERP system) used to generate and analyze monthly reports and establish key performance indicators (KPIs).
Advanced knowledge of Excel, Power Point, and Word.
Level II – At least 2 years’ experience working in program management, marketing, or financial analysis. Customer Program and/or Utility experience preferred.
Analytical and program management experience preferred, familiarity with marketing strategies beneficial.
Excellent oral and written communication skills.
Bachelor’s degree in business or marketing preferred.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass a pre-employment drug screen.
subject to ongoing substance-abuse testing per ugi policies.
federal contractor restrictions prohibit use of medical marijuana for safety-sensitive roles.
Company
Overview
Dating back to 1882
Historical Milestone
Reflecting over a century of service and growth in the utility sector.
Over 700,000 customers
Customer Reach
Serving a significant portion of Pennsylvania's energy needs reliably.
Delivering natural gas and electricity services across Pennsylvania.
Operates in both residential and commercial sectors, ensuring reliable energy distribution.
Focused on maintaining infrastructure and expanding its reach to new regions.
Continually strives to enhance customer service and meet the evolving energy needs of communities.
Culture + Values
Safety First
Customer Focus
Integrity
Accountability
Excellence
Innovation
Sustainability
Environment + Sustainability
2050 Net Zero
GHG Emissions Target
Aiming to achieve net zero greenhouse gas emissions by the year 2050.
Committed to reducing carbon footprint through renewable energy integration and improved energy efficiency.
Supports environmental sustainability through conservation efforts, efficient resource management, and pollution reduction.
Investing in new technologies to reduce operational emissions.
Expanding renewable natural gas (RNG) and biogas projects.
Inclusion & Diversity
X% female employees
Gender diversity in overall workforce
Percentage of female employees across the organization reflects a commitment to gender balance.
Y% leadership roles
Female representation in leadership
Percentage of female employees in leadership positions highlights progress toward gender equity at executive levels.
Promotes a culture of respect, fairness, and inclusion for all employees.
Works to provide equal opportunities for all employees regardless of background.
Has set measurable goals to improve diversity at all levels of the organization.