HVAC Equipment Commissioning Manager

Description

The Equipment Commissioning Manager (EqCM) supports the Equipment North America organization on startup, warranty, and service coordination, initially reporting to the Regional Service Manager and later to the Branch Service Manager, while being accountable to the HVAC Equipment Operations Manager.

The role serves as the single point of contact for equipment service scope, works closely with the Customer Resource Coordinator, and ensures proper training, scheduling, documentation, and warranty certification for customers.

• Supports EqNA sales during project estimate by specifying, if given, service can be performed as an S/R or if a Service Mechanical project will need to be secured (determine based on the duration, size and complexity of the project, as well as the need for project management).
• Provides custom quote for service items outside of Program, Commission, Adjust, and Train (PCAT) policy.
• Will attend RTO meetings when requested on complex projects or projects sold with Planned Service Agreement (PSA) and identify any service/warranty scope concerns.
• If the PSA is part of the contract, validate the details of the PSA to the SAE/Agent Project Owner to include project submittals. Provide documentation as needed.
• Conducts weekly service turnover meetings with SAEs and Branch Operations Manager (BOM) to coordinate and monitor all current and future service scopes for EqNA business and provide feedback and status to EqNA Operations Team.
• Will work with customer to introduce Connected Service capabilities.
• Coordinate with the EqNA Customer, directly, for all scheduled work and schedule changes.
• Works with CRC and SAE to verify asset record created in NxGen and are assigned to the correct site for future SRs/quotes.
• Works with CRC and technicians for delivery related to FOB Destination and provide communication back to the SAE and Customer as required.
• Monitors any Long-Term Storage (LTS) requirements and coordinate with SAE and customer.
• Promotes Pronto Forms utilization by customers for prestart up checklist and by technicians for startup, unit inspections, and warranty work.
• Ensures startup is completed or resolve any issues to complete startup work and provide customer with startup documentation.
• Ensures startup dates are entered for the assets in NxGen and all equipment started by service is properly registered in Warranty Navigator. EqCM is required to provide warranty certification to the EqNA customer.
• Works with CRCs to ensure all SRs are invoiced promptly upon scope completion.
• Acts as a first point of contact for warranty requests for EqNA customers, working with CRC and Warranty Service Coordinator (WSC) to ensure technicians are dispatched promptly and claims are filed.
• Works to escalate and resolve issues preventing service warranty work being completed (includes parts and resources availability) and works with product technical support as necessary to accelerate cash collections.
• Facilitates technical support for EqNA customers as appreciate and necessary.

Requirements

Ideal candidates bring over ten years of industry or engineering experience, strong Microsoft Office skills, excellent communication and interpersonal abilities, and a proven track record of managing multiple projects with attention to detail.

• Verifies that indicated warranty shows correctly in warranty navigator, if there are any discrepancies work with SAE and Warranty Admin team to address.
• 10 plus years of Industry Experience or Technical Engineering or Construction degree graduate.
• Experience with Microsoft Office suite, (with emphasis on Word, Excel and Outlook) Adobe Writer, and basic Windows operating system environment.
• Ability to work independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong interpersonal and collaborative skills.
• Good conflict resolution skills.
• Ability to positively represent Johnson Controls and communicate with others at varying technical levels.
• Demonstrated ability to simultaneously manage a large and diverse number of projects with professionalism, cooperation and persistence.
• Demonstrated ability to organizational and attention to details.
• BA degree in Engineering or Construction.
• HVAC equipment knowledge.
• Proficiency with MS Office Suite.

Benefits

Join Johnson Controls, a global leader in smart, healthy, and sustainable buildings, where the mission is to reimagine building performance for people, places, and the planet. The company offers a supportive culture that promotes physical, financial, and emotional wellbeing, providing opportunities for meaningful projects, learning, and career growth.

Employees receive a competitive base salary, comprehensive bonus program, three weeks of paid vacation, holidays, sick time, and a robust benefits package—including 401(k), medical, dental, and vision coverage from day one—along with product training, cross‑training, a collaborative team environment, and safety focus through the Zero Harm policy.

The position offers a salary range of $89,000–$122,000, determined by education, experience, and market factors, and includes an equal employment opportunity commitment and accommodations for applicants with disabilities.

Training + Development

Interview process

Visa Sponsorship

Security clearance