Lead Maintenance Planner/Command Center Coordinator

Description

• The F-53 COF is the Emergency One-Way Voice Announcement required for personnel supervising fire alarm systems with one-way emergency voice communication.
• Mentor and guide coordinators and planners on scheduling and emergency protocols.
• Act as escalation point of contact for critical maintenance issues and emergency events.
• The S-95 COF is the Supervision of Fire Alarm systems required for buildings with FDNY approved fire alarm systems without voice communication.
• Generate KPI reports and support customers, company, and regulatory compliance audits.
• Responsible for staff training on FDNY COF compliance and emergency protocols.
• Review and approve job plans for accuracy and compliance.
• Coordinate and supervise the schedules and activities of the command center staff to contract and company requirements.
• This role requires compliance with FDNY Certificate of Fitness (COF). Maintain and ensure compliance across staff.
• Drive process improvements and ensure KPI performance.
• Responsible for all aspects of employee management, including time off approval, performance evaluations and corrections, and team development to ensure optimal performance and compliance with company policies.
• Supervise Command Center operations and ensure adherence to standard operating procedures.
• Develop and manage preventive maintenance schedules using Maximo CMMS.
• Comply with company safety program and trainings.
• Ensure adherence to life-safety communication standards during emergencies.
• Monitor inventory and staff availability for planned work execution.
• Provide after-hours updates and coordination for operational impacts.
• Serve as primary liaison between client, technicians, and operational teams.
• Lead real-time monitoring and coordination of maintenance activities.
• Lead will also lead day-to-day coordination with Fire/Life Safety Testing and Inspection Teams under ASG’s supervision
• Responsible for managing the schedule and staff to ensure 24/7/365 operations center coverage with the team. This includes being “on-call” during off shift hours to address and fill call outs and emergencies as required.
• Interface with Prime O&M Contractor, Airline, Airport, and Vendor contacts associated with the control center and fire systems scope.
• Maintain accurate log of calls, work orders, and emergency events.
• Prioritize work backlog based on asset criticality and operational impact.
• Monitor the Fire Alarm Panel to address, diagnose and dispatch resources to rectify issues.
• Report any issues found that could potentially lead to additional system failures.
• Issue clear notifications for planned shutdowns and emergency repairs.
• Ensure timely technician dispatch and escalation communications.

Requirements

• Excellent communication, multitasking, and organizational skills.
• Experience working in a high-volume, fast-paced large commercial environment.
• Possess and maintain the FDNY Certificates of Fitness (F-53 AND S-95) or obtain within 90 days of employment. The company will cover all associated costs for training, testing, and certification.
• Ability and willingness to work rotating shifts, including nights, weekends, and holidays.
• Ability to interpret maintenance schedules, work plans, SOPs, and technical documentation.
• Proven ability to lead in high-pressure environments.
• Coverage required for all shifts (day, evening, overnight), including weekends and holidays.
• Ability to create and maintain productive relationships with employees, clients, and vendors.
• Experience with Command Center/Call Center or centralized maintenance operations preferred.
• Proficiency with Computerized Maintenance Management Systems (CMMS) required: familiarity with Maximo and/or ATLAS mobile preferred.
• Strong problem-solving skills, especially under time-sensitive conditions.
• Proficient with Microsoft Office Suite (Excel, Outlook, Word) and mobile CMMS applications.
• Ability to meet worksite security and safety requirements.
• Technical understanding of Fire Alarm, Fire Protection, HVAC, electrical, plumbing, and building automation systems (a plus).
• In possession of appropriate paperwork to gain and maintain employment in the US.
• Knowledge of Airport equipment is a plus.
• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 3+ years of supervisory experience managing multiple team members in facilities or maintenance operations.
• 5+ years of maintenance planning, facilities operations, or dispatch experience.
• Ability to write effectively in the preparation of reports and forms (Email)
• Ability to work independently and make decisions in a 24/7 environment with minimal supervision.
• Ability to read and comprehend complicated materials and instructions (English) and be able to communicate both verbally and in writing (English).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance