Helpdesk Support Technician
Hubbell Realty Company
Provides first-level technical support and resolves IT issues for internal users.
24 days ago ago
Junior (1-3 years)
Full Time
West Des Moines, IA
Office Full-Time
Company Size
600 Employees
Service Specialisms
Property Development
Construction
Design
Project Management
Consulting
Sector Specialisms
Land
Commercial
Residential/Multi-family
Apartment Communities
Warehouses
Industrial
Medical
Office
Role
What you would be doing
tech inventory
ticket management
app provisioning
equipment maintenance
tech training
issue routing
- Implements and maintains company-related technology inventory (hardware, software, and licensing.)
- Manages ticketing and queues for the Help Desk, providing exceptional support and resolution times.
- Maintains company-related technical orientation and training programs.
- Provides first level contact and conveys resolutions to internal customer issues and requests.
- Follows up with customers, provides feedback, and sees problems through to resolution.
- Assists with application provisioning and deployment of new technology equipment to end-users and new staff.
- Tracks, routes, and redirects problems to correct resources.
- Ensures company-related technology equipment is properly maintained and operational.
What you bring
associate degree
2 years
office 365
network troubleshooting
customer service
hardware support
- Experience with operating systems, including Microsoft Windows, MacOS, iOS, Android, and Linux.
- Ability to multitask, prioritize, and meet deadlines under pressure.
- Associate degree in computer science or related technology field.
- Ability to work in a team-oriented, collaborative environment.
- Working knowledge of basic computer networking. (LAN, WAN, VPN)
- Two years’ minimum experience in the information technology field.
- Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills.
- Ability to Provide excellent customer service in both written and oral communication.
- Diagnoses computer hardware, mobile devices, copiers, printers, software, 3rd party technology, and network connectivity issues including LAN, WAN, and VPN access.
- Must have a valid driver’s license, a reliable vehicle to perform various help desk tasks and proof of liability insurance.
- Ability to plan and organize daily schedules while meeting company deadlines and service levels.
- Ability to absorb and retain information quickly.
- Proficiency in Microsoft Office / Office 365 and application support experience.
- Advanced troubleshooting skills.
- Ability to lift at least 25 pounds.
- Demonstrate strong ability to document and follow processes and procedures.
- Outgoing personality with the ability to be flexible and interact with all levels of management and staff.
- Working knowledge of computer hardware (Desktops, laptops, tablets, workstations, etc.)
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1856
Years in Business
The company has a long-standing history, having been established since 1856.
- Offers a diverse portfolio in residential, commercial, and industrial projects.
- Creates thoughtfully designed spaces that blend seamlessly into their surroundings.
- Delivers projects that enhance both the built environment and residents' lives.
- Notable projects include large-scale developments, mixed-use properties, and sustainable initiatives.
- Focuses on innovation, improving design, sustainability, and functionality in their work.
- Established itself as a leader in the Midwest with successful projects spanning several decades.
- Integrity and Respect: We conduct ourselves with the highest ethical standards.
- Excellence: We strive for the highest quality in all our endeavors.
- Commitment to People: We value relationships and work together to achieve success.
- Innovation: We encourage creative thinking and solutions to improve the way we work.
- Customer Focus: We provide exceptional service and value to our customers.
- Collaboration: We work together to achieve our collective goals.
2035
Net Zero Carbon Target
The company aims to achieve net zero carbon emissions by the year 2035 through strategic initiatives.
- Commitment to sustainable development through energy-efficient buildings.
- Implementation of green building practices in development projects.
- Use of renewable energy sources in company operations where possible.
- Ongoing investment in sustainability initiatives and energy-saving technologies.
- Focus on building a diverse workforce that reflects the communities we serve.
- Offer equal opportunities for career development and advancement.
- Support of various employee resource groups (ERGs) for different communities.
- Regular training and development programs to promote inclusive practices.
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