Provide expert advice in camera and video technology
Collect required data (i.e. firmware/software versions, serial numbers, logs, etc.)
High-level analysis of JSON and XML files
Guide customers through the customized implementation process
Troubleshoot products within the Crestron Flex product line:
Building and maintaining customer rapport with high-profile c-suite level customers, ensuring they understand Crestron is with them through every process step
Contribute to Crestron's customer knowledgebase via the creation of training material, knowledgebase articles, technical documentation, and software tools
Collect and interpret system-level data for analysis
Manage a high volume of support cases, maintain timely follow-ups, and assume end-to-end ownership per support guidelines
Requirements
crestron
microsoft teams
adobe cc
comptia+
bachelor's
3-5yr
Excellent interpersonal/written/verbal communication skills, with the ability to learn new technologies
Understand customer service principles and how supporting a product from start to finish impacts a more significant revenue stream
Knowledge of Crestron Toolbox, SIMPL Windows, SIMPL#
Knowledge of Unified Communication platforms (Microsoft Teams, Zoom, Webex)
Familiarity with audio/video production software (Wirecast, OBS, Adobe CC)
Knowledge of Exchange/O365/Active Directory
The ability to think ”outside the box" and understand how minute data points can affect the larger picture
Familiarity with Salesforce Service Cloud (Preferred but not required)
Must be able to travel up to 50% including overnights, as needed
Minimum of 3 - 5 years' prior experience providing consistent and excellent technical support in a single organization
Must be able to lift and maneuver up to 50 pounds
Read and interpret system schematics, floorplans, etc.
Education - Bachelor's degree preferred
Mockup/recreate customer-reported issue using in-house equipment. Excellent time-management and task-prioritization skillset
Fundamental analysis of customer network architecture
The ability to document the issue, steps taken, and thought process behind the path of investigation
Able to effectively prioritize tasks to maximize the benefit to the organization, quickly identifying the need for escalation
Network diagnosis skills (COMP TIA+ preferred)
Experience working with cameras, microphones, Dante, and various DSPs (Biamp, Shure, QSC)
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1971 Founded
Year Established
The company was established in 1971, marking the beginning of its legacy in automation and control systems.
a pioneer in the world of automation and control systems.
specializes in creating integrated solutions that bring together technology, design, and functionality.
offers sophisticated solutions for smart homes, corporate boardrooms, and other environments.
produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems.
known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability.
offers custom-designed systems, providing personalized experiences to clients worldwide.
undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters.
is distinguished by its commitment to innovation and exceptional customer service.
develops unique products including touchscreens, remotes, and software solutions.
is recognized as a global leader in the automation sector.
Culture + Values
Innovation: Striving for excellence in everything we do, setting high standards and leading the industry with cutting-edge solutions.
Customer Commitment: Delivering an unparalleled experience with every product and service, built on a foundation of trust and integrity.
Collaboration: Working together to achieve common goals and creating an environment where ideas flow freely and everyone’s contributions matter.
Accountability: Holding ourselves accountable for delivering on promises, taking ownership of results, and ensuring our actions align with our values.
Respect: Creating an inclusive, welcoming environment where every individual’s voice is heard and valued.
Environment + Sustainability
2030 Goal
Net Zero Emissions Target
Commitment to achieving net zero emissions by 2030, showcasing long-term environmental ambition.
Investing in sustainable product design and energy-efficient solutions.
Reducing environmental impact across operations, including waste reduction and sustainable packaging.
Promoting responsible sourcing and supply chain sustainability.
Developing smart building technologies to help customers reduce energy usage and optimize resource consumption.
Inclusion & Diversity
30% Women
Leadership Representation
Percentage of women in senior leadership roles reflects the company's commitment to gender diversity.
actively promotes a culture of inclusion and belonging, fostering a diverse workforce.
committed to hiring and retaining talent from diverse backgrounds.
recruitment efforts focus on a wide range of communities to create a more inclusive environment.