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Riverside

Night Concierge & Security Assistant

Company logo
Riverside
Provides housing and support services to vulnerable people, including social care and development.
The Night Assistant is responsible for assisting in the delivery of a high-quality support, security, and housing service to the clients of supported schemes, working across a defined geographical area. They will contribute to the delivery of clients' support needs, implement security systems, maintain cleanliness, record information, and promote client involvement.
16d ago
£25,673.65 - £25,673.65
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Birkenhead, England, United Kingdom
Onsite
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
night security
policy compliance
data entry
public health
tenant support
  • Implementing night security systems, ensuring overall safety and security of the scheme.
  • Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, i.e., small group of schemes
  • To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
  • Implementing policies and procedures to ensure effective service delivery.
  • Participate in the work of the Divisional team, encouraging innovation
  • Effective recording of information including adding updates to the Support database and Housing Management database.
  • Adhering to equality and diversity policies in all aspects of service delivery.
  • Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
  • Meeting the requirements of health and safety policies and practices.
  • Reporting repairs to maintenance contractors by using appropriate systems.
  • Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
  • Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements.
  • Involved in team meetings, training events and attending regular supervisions, as appropriate.
  • Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes.
  • Promote and encourage a high level of client involvement, consultation and communication.
  • Assisting housing team colleagues in the delivery of quality housing management.
  • To provide a high quality, customer-orientated service championing
  • Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
  • Liaising with colleagues to ensure that the service promotes empowerment and independence. Ensuring effective exchanges of information with team members and day staff.
  • To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
  • Contributes to the stock control, purchasing and storage of consumables required by the service
  • Ensure that all data is compliant with legislation and policies relating to data quality
  • To provide administrative support to the Housing Team and Service Managers
  • To actively promote Riverside locally.
  • Ensure a warm welcome and maintain inviting Reception areas as per the Psychologically Informed Environment standards.
  • Constantly review work outputs, setting improvement targets and appraising individual performance
  • To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
  • Assisting colleagues in meeting key performance indicators (e.g. voids arrears and outcome targets).
  • Using IT systems appropriately.
What you bring
riverside service
vulnerable groups
fault response
anti-social behaviour
it skills
microsoft office
  • “Riverside Service Style” practices
  • Experience with working with vulnerable client groups.
  • Responds to faults as discovered.
  • Effectively dealing with anti-social behaviour.
  • To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
  • IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Benefits
  • 28 days holidays plus bank holidays (pro rata)
  • Investment in your learning, personal development and technology
  • Competitive pay & generous pension
  • Flexible working options available
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • criminal record check (dbs)
Company
Overview
  • Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
  • Specializes in social care, working to improve the lives of vulnerable people through tailored services.
  • Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
  • Offers a range of services like homelessness prevention, mental health support, and youth services.
  • Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
  • Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
  • Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
  • A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
Culture + Values
  • We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
  • We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
  • We believe in collaboration, working together to achieve our vision and deliver the best possible service.
  • We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
  • We are passionate about making a difference and delivering quality services to our communities.
Environment + Sustainability
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
  • Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
  • Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
  • Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
  • Already reduced carbon emissions for residents.
Inclusion & Diversity
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
  • Committed to fostering an inclusive culture where everyone feels they belong.
  • Set measurable targets to increase the representation of women in leadership roles.
  • Strive to ensure a diverse workforce through recruitment practices and employee development programs.
  • Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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