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Night Concierge & Security Assistant
Riverside
Provides housing and support services to vulnerable people, including social care and development.
The Night Assistant is responsible for assisting in the delivery of a high-quality support, security, and housing service to the clients of supported schemes, working across a defined geographical area. They will contribute to the delivery of clients' support needs, implement security systems, maintain cleanliness, record information, and promote client involvement.
Implementing night security systems, ensuring overall safety and security of the scheme.
Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, i.e., small group of schemes
To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
Implementing policies and procedures to ensure effective service delivery.
Participate in the work of the Divisional team, encouraging innovation
Effective recording of information including adding updates to the Support database and Housing Management database.
Adhering to equality and diversity policies in all aspects of service delivery.
Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
Meeting the requirements of health and safety policies and practices.
Reporting repairs to maintenance contractors by using appropriate systems.
Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements.
Involved in team meetings, training events and attending regular supervisions, as appropriate.
Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes.
Promote and encourage a high level of client involvement, consultation and communication.
Assisting housing team colleagues in the delivery of quality housing management.
To provide a high quality, customer-orientated service championing
Undertake personal development and training as necessary to keep up to date with legal, political, financial and other developments in the fields of housing and customer service
Liaising with colleagues to ensure that the service promotes empowerment and independence. Ensuring effective exchanges of information with team members and day staff.
To understand that Riverside is a nationally focused organisation and to be accountable for adhering to the agreed corporate policies and procedures
Contributes to the stock control, purchasing and storage of consumables required by the service
Ensure that all data is compliant with legislation and policies relating to data quality
To provide administrative support to the Housing Team and Service Managers
To actively promote Riverside locally.
Ensure a warm welcome and maintain inviting Reception areas as per the Psychologically Informed Environment standards.
Constantly review work outputs, setting improvement targets and appraising individual performance
To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
Assisting colleagues in meeting key performance indicators (e.g. voids arrears and outcome targets).
Using IT systems appropriately.
What you bring
riverside service
vulnerable groups
fault response
anti-social behaviour
it skills
microsoft office
“Riverside Service Style” practices
Experience with working with vulnerable client groups.
Responds to faults as discovered.
Effectively dealing with anti-social behaviour.
To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
Benefits
28 days holidays plus bank holidays (pro rata)
Investment in your learning, personal development and technology
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