Business Process Analyst II

Henderson Engineers

Providing innovative engineering solutions for buildings, infrastructure, and energy projects.

Enhance digital workflows, integrate platforms, and support tool adoption for project teams.

15 days ago ago

Intermediate (4-7 years)

Full Time

Kansas City, MO

Office Full-Time

Company Size

500 Employees

Service Specialisms

Mechanical engineering

Electrical engineering

Plumbing engineering

Fire and life safety

Refrigeration

Telecom

Security

Acoustics

Sector Specialisms

Business

Community

Health

Retail

Venue

Grocery & Distribution

Role

What you would be doing

user support

testing

template management

enablement docs

rollout planning

automation scripts

Synthesizes user feedback related to tool functionality or interface design.
Responds to Tier 2/3 user support requests and troubleshoot for assigned platform-specific issues.
Executes testing of platform updates, integrations, and new features.
Maintains and evolves templates, standards, and configuration guidance
Serves as a point of contact for assigned platforms or disciplines.
Participates in cross-functional enablement projects with other Applications team members and support teams.
Collaborates with teams to identify inefficiencies and suggests more effective tool usage practices.
Identifies recurring user issues and recommend scalable improvements to existing resources.
Documents workflows and surfaces pain points using interviews, shadowing, or feedback loops.
Develops enablement resources such as tip sheets, demos, recorded walkthroughs and FAQ guides.
Communicates the “why” behind workflows, and platform changes in ways that support team understanding and buy-in.
Joins project or team meetings to understand workflow needs and share tool guidance.
Delivers targeted training to teams or user groups based on workflows or tools.
Facilitates rollout planning and configuration review for assigned platforms.
Guides process mapping and builds solutions aligned with platform capabilities.
Seeks and applies feedback from senior team members to improve performance and knowledge.
Contributes to application inventory and performs the development and maintenance of templates, scripts, and automations.
Supports onboarding and peer learning for newer team members.

What you bring

scripting

bim

revit

bluebeam

clickup

bachelor's

Working knowledge of scripting tools (e.g., Dynamo, Python, Power Automate) required
Background in BIM workflows, digital project coordination, or business technology is a plus.
Experience supporting teams through tool enablement, workflow documentation, and targeted training to improve platform effectiveness strongly encouraged.
Shares working knowledge through team huddles, documentation, discussions, informal training moments or recorded walkthroughs.
Advanced proficiency in core platforms (e.g., Revit, Bluebeam, ClickUp, Teams, Microsoft Power Platform) with the ability to support and adapt workflows to project or team-specific needs.
Bachelor’s degree in architecture, engineering, design technology, or a related field preferred with 4 – 6 years of typical total experience, or 7 – 9 years of experience without a degree in a relevant field.
Certifications encouraged but not required (Autodesk, Microsoft Power Platform, Bluebeam, ClickUp).

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

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Visa Sponsorship

Information not given or found

Security clearance