Inside Sales Manager

Description

• Lead efforts to elevate customer experience by developing strategies that enhance satisfaction, retention, and loyalty, such as streamlined communication and personalized service approaches.
• Regularly review and refine procedures to eliminate inefficiencies, incorporate industry best practices, and adapt to evolving business needs.
• Conduct regular coaching sessions to address skill gaps, foster professional growth, and promote best practices in sales techniques.
• Teach and train the team on key processes, including accurate order entry, customer interaction protocols, and error-prevention strategies.
• Document all existing sales procedures, ensuring they are clear, comprehensive, and accessible to the team.
• Directly supervise and mentor a team of territory managers and inside sales professionals, providing guidance to optimize their performance.
• Foster a positive, collaborative team environment that encourages innovation and accountability.
• Work closely with other departments to integrate sales processes with broader organizational systems.
• Track team metrics and measurables related to error rates, customer feedback scores, and sales efficiency, using insights to drive continuous improvement.
• Collaborate with cross-functional teams (e.g., operations, customer service) to align procedures with company goals and compliance standards.
• Prepare and present reports on team performance, error reduction progress, and customer experience enhancements to senior leadership.
• Identify root causes of order entry errors through data analysis and team feedback, implementing targeted solutions to minimize inaccuracies.

Requirements

• Ability to thrive in a fast-paced environment, with a focus on results-oriented problem-solving.
• Bachelor's degree in Business Administration, Sales, Marketing, or a related field preferred.
• Experience in documenting and optimizing business procedures, ideally in a sales or customer-facing context.
• Proven track record as a sales manager or leader in an inside sales environment, with at least 5+ years of relevant experience
• Excellent analytical skills to identify issues in order entry and customer processes.
• Superior communication and interpersonal skills for effective team leadership and cross-departmental collaboration.
• Strong coaching and teaching abilities, with a passion for developing high-performing teams.
• Demonstrated success in managing teams, reducing operational errors, and improving customer satisfaction metrics.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance