Leasing Manager

Description

• Physically inspects community when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.
• Plans and assist with resident functions.
• Responsible for keeping daily records on lease renewals and terminations.
• Cost Consciousness - Works within approved budget. Develops and implements cost saving measures. Contributes to profits and revenue. Conserves organizational resources.
• While performing the duties of this job, the employee is regularly required to see, hear, talk, and use hands to handle or feel. The employee is frequently required to reach with hands and arms. The employee is regularly required to sit, stand, walk, climb or balance, occasionally must stoop, kneel, crouch, or crawl and sometimes to use their sense of smell.
• Knowledgeable of all phases of leasing and resident retention. Oversees the lease renewal process and works to keep high levels of returning residents. Meet the needs of residents and their lease agreements.
• Maintains awareness of local market conditions and trends. Contributes ideas to property manager for marketing community and improving resident satisfaction.
• Customer Service - Manages difficult or emotional customer and staff situations. Responds promptly to customer needs, Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.
• Proof reads all lease paperwork and processes move-ins and move-outs.
• Complies with all state, federal and local laws including Fair Housing. Oversees compliance with policies related to employment and Human Resources. Communicates policy and procedure changes with community team members.
• Uses tools, methods, & systems to gather and interpret current market and economic trends that may impact the community.
• Complies with all company procedures relating to turn activities including: Budgeting and pre-turn planning, vendor management, cost containment, and staffing.
• Employees may be monitored or recorded at any time for training purposes to critique customer service skills and provide feedback on job performance as needed. This includes phone audio recordings and onsite video recordings ?
• Organizes and files all applicable reports, leases, and paperwork.
• Planning/Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.
• Coordinate and oversee marketing and sales programs. Maintain market information including amenities, facilities and pricing. Prepare for and, if requested, participate in weekly leasing activity call.
• Prepare move-in paperwork and perform a move-in orientation with new residents.
• Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
• Delegation - Delegates work assignments. Matches the responsibility to the person. Gives authority for others to work independently. Sets expectations and monitors delegated activities. Provides recognition for results.
• Walk units, as needed, on move-in and move-out and as otherwise directed.
• Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.
• Reviews all resident applications and approves applications as directed by property manager.
• This position assists the property manager with overseeing and supervising the property leasing staff.
• Ensure office is opened on schedule and that the office and model apartments are maintained in a clean condition. Begins daily work quickly and independently.
• Greets prospective clients, shows community and performs leasing duties.
• Enforce all policies and procedures. Maintain compliance by ensuring all property records (leases, addenda, reports, etc.) are kept in accordance with all legal requirements and company policies and practices.
• Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the property manager and assistant manager.
• Assist in leading regular community team meetings to communicate goals, progress toward goals and expectations and identify actions to achieve objectives. Lead by example for community team members in the areas of resident communication, leasing, and telephone techniques.
• Works with lease renewals each month.

Requirements

• Maintains positives customer relations attitude.
• Ability to work evenings, overtime, holidays, and weekends, as needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to others' ideas and tries new things.
• Problem Solving - Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizes performance data, observation, budgetary and other financial information to create solutions to those problems.
• Thoroughness - Demonstrates attention to accuracy and quality. Looks for ways to improve and get more done.
• Must be knowledgeable of all phases of leasing and resident retention.
• Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports and respects diversity.
• Property management software, RealPage or like systems.
• Minimum of one year of experience, preferably in residential properties, rental operations, or related business operations required.
• Judgment - Displays willingness to make decisions. Exhibits sound and accurate judgment. Supports and explains reasoning for decisions. Includes appropriate people in decision-making process. Makes timely decisions.
• High school diploma, GED or equivalent, preferred. In lieu of degree, equivalent experience in residential properties, rental operations, or related business operations is required.
• Must regularly lift and/or move up to 10 pounds.
• Offices are open on Monday through Saturday and often also on Sundays with hours determined by location. Ability to work outside of office hours and weekends is required.
• Leadership - Exhibits confidence in self and others. Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others. Gives appropriate recognition to others.
• Dependability - Follows instructions, responds to management direction. Takes responsibility for own actions. Keeps commitments. Commits to long hours of work when necessary to reach goals.
• Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Able to read and interpret written information. Writes clearly and informatively. ?
• Strategic Thinking - Develops strategies to achieve organizational goals. Understands organization's strengths & weaknesses. Analyzes market and competition. Identifies external threats and opportunities. Adapts strategy to changing conditions.
• Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
• Experience with MS Office, Outlook, MS Word and Excel.
• Business Acumen - Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals. Improves processes, products and services.

Benefits

• Paid parental leave
• Competitive 401K match
• Paid volunteer time
• Paid sick leave for all employees
• EAP and LifeCare program for employees and family members
• Voting leave
• Health Savings Accounts (HSA) with generous company contribution
• Flexible Spending Accounts (FSA)
• Foundations peer cohort onboarding and mentoring program
• Leadership conferences and workshops
• MOJO monthly team events
• Travel is minimal. When required, it is primarily local during business hours. ?
• Competitive and flexible medical, dental, and vision plans
• Paid vacation time and holidays
• Summer Friday program for corporate positions

Training + Development

Interview process

Visa Sponsorship

Security clearance