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Customer Service Representative
Bluescope
Customer service role for an Australian-based global steel company, handling customer inquiries and relationships, preparing quotes, and collaborating with internal teams.
13d ago
Junior (1-3 years)
Full Time
Marion, South Australia, Australia
Office Full-Time
Company Size
18,000 Employees
Service Specialisms
Building and construction solutions
Structural engineering
Technical services
Sustainability consulting
Materials design
Sector Specialisms
Building and Construction
Non-residential Construction
Industrial
Manufacturing
Automotive
Engineering
Residential
Commercial
Role
What you would be doing
- resolve issues and seek ways to improve the customer’s experience
- providing internal support and regular feedback to our sales teams with customer and competitor information
- ensure that tasks are completed in a timely manner and systems updated accordingly
- prepare and follow up on customer quotes, whilst supporting our sales teams and branches across Australia
- collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
- interact with customers, and manage those relationships and enquiries either face to face, via phone and/or email
What you bring
- excellent communication, negotiation and interpersonal skills
- a strong customer focus with the ability to resolve issues effectively and efficiently
- a high attention to detail and ability to complete multiple tasks simultaneously
- the ability to pick up new and custom IT systems quickly
- Team lunches
- Ongoing career development opportunities
- Employee Assistance Program
- Ongoing trainings
- Employee benefits with discounts on health and wellbeing products and services
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks may be conducted as part of the hiring process.
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Company
Overview
Since 1885
Year Founded
The company has been a leader in steel manufacturing since its inception in 1885, contributing significantly to various industries.
Over 17 Countries
Global Presence
It operates across multiple regions, ensuring a wide-reaching impact and service delivery.
- Delivers innovative steel solutions across various industries.
- From infrastructure to energy, its legacy has shaped industries worldwide.
- Offers a diverse range of products and services for building, roofing, and steel applications.
- A key player in energy, infrastructure, and transportation sectors.
- Committed to research and development for top-quality products.
- Steel products are integral to iconic global infrastructure projects.
- Safety is our top priority.
- We act with integrity and responsibility.
- We aim to create value for our stakeholders.
- We foster a high-performance culture.
- We are committed to innovation and continuous improvement.
- We build strong, lasting relationships.
- We respect and value diversity in all its forms.
2050
Net-Zero Target
Aiming to achieve zero emissions by the year 2050, reflecting long-term sustainability goals.
20%
Emissions Reduction
Committed to reducing Scope 1 and Scope 2 emissions by 20% by 2030.
15%
Energy Intensity Reduction
Planning to reduce energy intensity by 15% by 2030 to improve operational efficiency.
10%
Energy Efficiency
Achieved a 10% reduction in energy intensity over the past five years in Australian operations.
- Actively working on low-carbon steel technologies to reduce environmental impact.
- Committed to increasing the use of recycled content in its products.
26% Leadership
Women in Leadership Roles
Currently, women make up 26% of leadership positions, reflecting the company's progress toward achieving gender balance.
2030 Target
Gender Balance Goal
The company aims to achieve gender balance in leadership roles by 2030, marking a significant milestone in diversity efforts.
- Committed to increasing female representation in technical and engineering roles.
- Flexible work arrangements are implemented to support diverse work styles.
- Runs mentoring programs to support diverse talent development.
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