Customer Service Representative

In this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. This role focuses on managing inbound enquiries and proactively generating outbound sales across our range of product categories. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.

• Work in collaboration with Trade Sales and Business Development teams to support sales in the region
• Maintain up-to-date knowledge and training of Jaybro's full product categories, range and processes
• Process and follow up sale orders and quotes in a timely manner and accurately in the system (SAP)
• Proactively contact white space - dream list, drop offs, new customers to promote products, campaigns, or offers
• Follow up quotes to closure managed in Salesforce
• Accurately enter and maintain customer data in CRM/ERP platforms
• Identify opportunities for cross-sell and upsell across product categories (consumables, safety, PFF, traffic, fencing, tools and hardware)
• Build and maintain strong relationships with customers, ensuring a high level of WOW service and retention
• Manage margin, contract pricing, discounting and price increases effectively to ensure GP maintenance
• Liaise with warehouse and operations teams to ensure timely order fulfilment
• Ensure customers receive prompt and accurate responses to inquiries as well as resolution to issues or complaints
• Manage inbound and outbound phone calls, emails, and web enquiries from trade customers and convert sales
• Participate in necessary trade sales training specific to your role

As part of Jaybro Group's recruitment process an Online assessment & criminal history check will be required.

• Ability to multitask and prioritise competing demands in a fast-paced environment
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office, ERP systems and experience using CRM software
• Highly motivated and able to work independently as well as in a team environment
• Excellent communication skills, both written and verbal
• Proven experience with inbound and outbound calls, upselling and cross-selling, preferably in a construction-related industry

If you'd like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.

• Dynamic and supportive Management & Team
• Great company culture & high employee engagement
• Certified as a Great Place to Work®! Work in a fun and supportive work environment!
• Competitive salary + Profit Share Scheme
• Career advancement, personal training & development programs
• WHEREFIT discounts!