Support Technician

Description

• Maintains records of daily data communication transactions, problems, remedial actions taken and installation activities.
• Identifies, researches and solves basic end user inquiries regarding PC, tablet, and telephony issues, utilizing phone and remote-control software.
• Autonomy & Decision-Making: Follow directions and refers all exceptions to supervisor.
• Provides instructions regarding proper use of hardware and software systems as they are deployed to end users.
• Creates and assigns work orders in the IT ticketing system, and documents resolutions.
• Performs software repairs and maintenance as required by IT.

Requirements

• Listening skills
• Ability to build relationships and collaborate within a team, internally and externally
• Ability to perform work accurately and completely, and in a timely manner
• In lieu of the above requirements, relevant experience will be considered.
• Ability to quickly and effectively solve complex problems
• Communication skills, verbal and written
• Ability to deliver quality through attention to detail
• 0 -2 years previous help desk or desktop experience (Preferred)
• Thorough knowledge of PC components and associated hardware
• Occasional activity: Standing, Walking, Bending, Reaching above Shoulder
• Must be able to lift up to 25 pounds
• Proficiency in MS Office
• Knowledge of networking and telecommunications
• Frequent activity: Sitting, Viewing Computer Screen
• May require periods of travel
• Thorough knowledge of personal computer software including operating systems
• Associate’s degree in computer science or related field (Required)
• Ability to solve technical issues

Benefits

• Normal office environment

Training + Development

Interview process

Visa Sponsorship

Security clearance