Cleaning Team Leader

Description

• Carry out cleaning duties if required as part of the team on-site
• Track and assess team performance, providing feedback and recognising achievements
• Liaise between the Account Manager and staff to relay updates or instructions
• Assist with recruitment by participating in face-to-face interviews
• Conduct spot checks and site visits to maintain service quality
• Ensure the afternoon team is performing their roles to expected standards
• Support in disciplinary investigations, including note-taking and evidence gathering
• Sign off completed jobs with clients
• Provide clear communication and support to team members throughout the shift
• Conduct toolbox talks with the team.
• Delegate jobs fairly between team members based on skills and workloads
• Carry out weekly payroll duties
• Drive across sites to ensure all teams are meeting expectations
• Monitor compliance with health and safety procedures and site requirements
• Report and address any concerns or non-conformities promptly
• Visit job sites to gather information for quoting purposes
• Help onboard and train new starters
• Handle complaints quickly and effectively, ensuring follow-up actions are taken to prevent recurrence
• Receive and action handovers from the morning team and facilitate a smooth handover to the evening team

Requirements

• Communicate with clients professionally and clearly

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance