Service Coordinator

Description

• Assisting with the Hire Desk administration
• Raising purchase orders for the Workshop/Office
• Collating breakdown information
• Control of customer repair administration
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• Communicating with customers on the telephone or via email in regards to breakdowns

Requirements

• A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
• Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
• A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
• Proven experience in an Administration/ Customer Service role
• Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
• Observation and tagging or returned equipment

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance