New Home Assistant

Description

Position Highlights: Responsible for assisting New Home Advisors in optimizing new home sales and the customer experience in assigned communities.

• Assists New Home Advisors to ensure visitors are accompanied through sales office, models, and inventory homes, and questions are appropriately answered.
• Enters information into the Company’s Customer Relationship Management (CRM) system (at least daily), documents daily traffic and assists New Home Advisors with reports and information summaries to management
• May require occasional driving of customers from the sales office to community lots.
• Provides information about the community, builder/Company, brand, and individual homes, emphasizing key selling messages and the unique customer value proposition.
• Greets and engages visitors to establish relationships and assists New Home Advisors to determine visitor needs and customer preferences, utilizing the Company’s selling philosophy and training materials.
• Provides brochures, maps, mortgage information, price sheets, and any other information required.
• Assists New Home Advisors with all administrative aspects of the sales office including, but not limited to, answering phones, scheduling appointments, pre-qualifying customers, preparing purchase and sale contracts, filing, handling reservations, preparing escrow documentation, distributing buyer notices, event planning, coordinating maintenance of sales office/center and opening/closing the sales office/center and model homes.
• Provides timely and consistent follow-through with customers from initial contact through closing and post-closing activities.
• Stays abreast of all community and product knowledge required to answer customer questions.

Requirements

Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.

Tri Pointe Homes Charlotte is looking for an experienced, enthusiastic individual to join our talented group as a New Home Assistant.

Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.

• High School diploma or equivalent certification required.
• Real estate license preferred.
• Knowledge of sales programs, policies, and procedures.
• Position requires sitting, walking, standing, and project onsite surveying (standing, climbing stairs/ladders, etc.)
• A minimum of 1 year of previous new home sales experience is preferred.
• Current working knowledge of homebuilding and the residential real estate industry.
• Proficient in Microsoft applications, including Word, Excel, and Outlook.

Benefits

Want to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

Training + Development

Interview process

Visa Sponsorship

Security clearance