IT Services Director

Description

The IT Services Director leads the strategy, delivery, and continuous improvement of IT infrastructure, service delivery, and security for our client, a global SME with approximately 1,000 employees. This role is pivotal in planning and executing the separation of IT services for a subsidiary, ensuring operational continuity and establishing the future IT organization, processes, and governance for independent operations.

• Oversee asset management, procurement, and vendor negotiations.
• Enhance customer and stakeholder relationships through professional communication.
• Map current IT dependencies and design future-state capabilities.
• Full accountability for IT service planning, development, and delivery.
• Develop and implement IT strategies aligned with business objectives.
• Liaise between customers and IT suppliers, ensuring contract and service management.
• Promptly address service requests and provide expert guidance.
• Influence senior stakeholders and lead change management.
• Coordinate with the parent company to finalize separation plans, timelines, and resources.
• Manage IT project delivery, ensuring scope, schedule, and budget adherence.
• Manage external suppliers and monitor performance.
• Build strong stakeholder relationships and serve as a trusted IT advisor.
• Promote technology-driven innovation and operational improvement.
• Use feedback to drive continuous improvement.
• Embed robust security practices and ensure compliance.
• Establish the target operating model, including structure, roles, processes, and governance.
• Ensure uninterrupted IT services during transition, proactively mitigating risks.
• Foster a collaborative, cross-functional team environment.
• Contribute to business case development and project justification.
• Guide business systems integration to meet evolving organizational needs.
• Resolve complex issues and recommend operational improvements.
• Communicate IT transformation initiatives and manage service escalations.
• Monitor industry trends to inform IT planning.
• Direct and manage the IT separation program for the subsidiary, collaborating across all business units.

Requirements

• Experience in designing IT organizations for SMEs.
• Experience in business analysis and solution architecture.
• Ability to operate in hybrid IT environments.
• Excellent communication, stakeholder management, and leadership skills.
• Minimum ten years' experience in IT service delivery roles within SMEs.
• Background in engineering, construction, or professional services.
• Exposure to global operations and multicultural environments.
• Strong understanding of business systems and asset management.
• Knowledge of relevant legislation, risk management, budgeting, and operations.
• Project management and PMO experience.
• Proficiency in ITIL, ISO20000, ISO27000 standards.
• Experience in global or multi-regional IT operations and IT separation projects.
• Effective resource management and staff development.
• Leadership in service improvement, governance, and business continuity.
• Direct experience in IT carve-out activities.
• Bachelor's degree or higher in Computer Science, Information Technology, Business, or related field.
• Extensive experience in IT service delivery, infrastructure, and security within SMEs (800-3,000 employees).
• Proven procurement and vendor management skills.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance